EMA (Everbridge Mobile App): Troubleshooting & Configuration Guide - Main Page

A comprehensive reference guide for understanding, configuring, troubleshooting, and implementing best practices for EMA (Everbride Mobile App).

• Getting Started
• Configuration
• Troubleshooting
• FAQ
• Related Recources

 

Getting Started

Mobile: Everbridge Mobile App User Guide

Mobile: Customizable Quick Start Guides for Everbridge Mobile App Adoption

EBS: Setting up the Everbridge Mobile App (EMA) as a Delivery Method in Everbridge Suite

 

Configuration

Mobile: Enabling the Everbridge Mobile App (EMA) As a Delivery Method for an Organization

Mobile: Configuring Safety Buttons for the Everbridge Mobile App for Custom Content (Sherpa)

MobileHelp: Configuring the Safety Connection Features in the Everbridge Mobile App

Mobile: Configuring an SOS to Trigger a Notification in Everbridge Suite When Using the Safety Connection Features in the Everbridge Mobile Application (EMA)

Mobile: Mobile Device Management (MDM) for the Everbridge 360™ App and the Everbridge Mobile App (EMA)

Mobile: Everbridge Mobile (EMA) Single Sign-On (SSO) Optional Authentication Change

 

How-Tos

Mobile: Logging in to the Everbridge Mobile App (EMA) After Getting a New Phone

MobileHelp: Creating an Account using the Everbridge Mobile Application

MobileHelp: Logging in to the Everbridge Mobile Application (EMA) If You Have Access to the Everbridge Member Portal

MobileHelp: How a Contact Can Reset Their Member Portal Password in the Everbridge Mobile App

Mobile: How to Delete Everbridge Mobile Apps From Android and iOS Devices

Mobile: Triggering SOS by Voice in the Everbridge Mobile App (EMA) on Apple iOS

Mobile: Installing and Registering for Alerts in the Everbridge Mobile App (EMA)

Mobile: Sending Everbridge Mobile App (EMA) Quick Registration Emails

Mobile: Creating Custom Requests in the Everbridge Mobile App (EMA)

Mobile: Signing up for Alerts Using the Everbridge Mobile App (EMA)

Mobile: Updating the Everbridge Application Logo in the Everbridge Mobile App

Mobile: Enabling Country Risk Reports in the Everbridge Mobile App

Mobile: Grouping Incident Notifications by Incidents in the Everbridge Mobile App

Mobile: How an Organization Can Request That Contacts Using the Everbridge Mobile App (EMA) Respond to Notifications With Their Location and Other Information

Mobile: Triggering SOS by Voice in the Everbridge Mobile App (EMA) on Android

EBS: Enabling Search Terms for the Everbridge Mobile App

Mobile: How to Delete Notifications Stored in the Everbridge Mobile App

Mobile: Configuring Safety Buttons for the Everbridge Mobile App for Travel, Security, And/or Medical Assistance (Anvil Assist)

Mobile: How to Override the Mute (Silent Switch) and “Do Not Disturb” Settings on Apple iOS Mobile Devices that have the Everbridge Mobile App (EMA) Installed

Mobile: Restricting the Custom Safety Buttons to Specific Contacts in the Everbridge Mobile App

MobileHelp: Use Custom Email/Everbridge Mobile App Message Option Is Not Available When Creating Notifications in the Everbridge ManageBridge App

Mobile: Finding Your Everbridge Mobile App Version Number

MobileHelp: How a Contact Can Reset Their Member Portal Password in the Everbridge Mobile App

MobileHelp: How to Translate SMS, Email and Mobile App Messages Received From Everbridge on an Android Phone or Tablet

MobileHelp: How Does the Everbridge Mobile Application Use a Mobile Device’s Location Information?

Mobile: How Contacts Can Make Themselves Unavailable and Assign a Replacement in Everbridge Calendars in the Everbridge Mobile Application

Mobile: Viewing Notifications in the Everbridge Mobile Application (EMA)

 

Mobile: How to Disable Incident Zone Notifications When Using the Everbridge Mobile Application

MobileHelp: How Contacts Can Log in to the Everbridge Mobile Application (EMA) Using Single Sign-On (SSO)

 

Troubleshooting

Mobile: Contacts Cannot Submit a Request via the Everbridge Mobile App

MobileHelp: Logging Into the Everbridge Mobile App (EMA) Using Single Sign-On (SSO) Returns a Blank Screen

MobileHelp: Troubleshooting Issues With Loading the Everbridge Mobile App or the Managebridge Mobile App on an Android Device

Mobile: The Safety Connection Features in the Everbridge Mobile App Are Grayed Out

Mobile: SOS Video Is Not Recording from the Everbridge Mobile App (EMA)

Mobile: Contacts Not Receiving Push Notification Banner or Sound on iOS Devices Using the Everbridge Mobile App (EMA)

Mobile: Contacts Managing Their Availability on a Calendar in the Everbridge Mobile App Generates the Error 'You have no permission for this feature. (11321)'

Mobile: Everbridge Mobile App Users Cannot Trigger an SOS Alert via Siri or Google Assistant

MobileHelp: Contacts Do Not See the Safety Connection Features When Using the Everbridge Mobile App

Mobile App Quick Registration Error - "Safari cannot open the page because the address is invalid"

Mobile: Troubleshooting Mobile Application Connectivity and Login Issues

Mobile: Some Contacts Cannot See the Safety Buttons in the Everbridge Mobile Application (EMA)

Mobile: Accessing the Member Portal From Your Mobile Phone Generates the Error 'Sorry, we are experiencing technical difficulties'

MobileHelp: Recording Screen Activity on a Mobile Device for Troubleshooting Issues with Everbridge Mobile Applications

EBS: When Using Incident Zones, a 'Mobile push alert delivery method is required' Error Is Generated

Mobile: "+Add a Custom Button’" Option Is Missing When Attempting to Add a New Button in the Safety Connection Application

 

 

FAQ

Mobile: Available Everbridge Mobile Applications Description, Version and Platform Information

MobileHelp: How Can Contacts Update Their Member Portal Profile in the Everbridge Mobile App?

Mobile: Can Everbridge Mobile and Desktop Apps Be Downloaded In Restricted Countries?

Resilience Program and Everbridge Mobile App Adoption

MobileHelp: What Mobile Device Management (MDM) Systems Are Compatible With Everbridge Mobile Apps?

Mobile: Does a Contact Need to Re-Register for the Everbridge Mobile App if They Have to Use a New Mobile Device?

MobileHelp: In What Countries Is the Everbridge Mobile App (EMA) Available?

Mobile: Security Controls That Can Be Enforced in the Everbridge 360 App and the Everbridge Mobile App (EMA) via Microsoft Intune

Mobile: When Are New Versions of the Everbridge Mobile App and ManageBridge Released?

MobileHelp: Everbridge Mobile App Genernal Information on Networking and Encryption, End Points, URL Access and Push Notifications

Mobile: Contacts Using Android Mobile Devices in China Cannot Download the Everbridge Mobile App From the Google Play Store

MobileHelp: Safety Connection Features in the Everbridge Mobile App (EMA)

MobileHelp: User Geolocation in the Everbridge Mobile App

Mobile: Can the Everbridge Mobile App (EMA) Be Used on a Jailbroken or Rooted Device?

MobileHelp: Logging Into the Everbridge Mobile App (EMA) - Nixle OneBridge User

MobileHelp: Are Messages Sent to the Everbridge Mobile App Encrypted?

Mobile: What Are the Minimum Internet Connection Requirements for Using Safety Connection Features in the Everbridge Mobile App (EMA)?

MobileHelp: Does the Everbridge Mobile App Need to Be in the Foreground to Record a Video?

Mobile: How Are Emergency Calls Made From My Device if I Use the "Emergency Call" Safety Button in the Everbridge Mobile App?

EBS: In What Countries are the Everbridge Apps Not Available?

Mobile: What is the Difference Between Incident Chat and Directory Chat in Everbridge Secure Collaboration?

EBS: SMS Message Send and Reply Options in Everbridge Suite

Mobile: Can Check-Ins Be Deleted From a Contact Record Using Safety Connection?

MobileHelp: Taking a Screenshot on a Mobile Device

 

Related Resources

360™ Mobile App: Troubleshooting & Configuration Guide - Main Page

ManageBridge Mobile App: Troubleshooting & Configuration Guide - Main Page

Public Safety Mobile App: Configuration Guide - Main Page