Problem

When attempting to add a custom safety button (Settings > Everbridge Mobile App > Safety > Safety Buttons), the option to add a custom button is missing. For example,
 

To add a custom button, the +Add a custom button option needs to be available at the bottom of the MANAGE SAFETY BUTTONS screen:
 

Root Cause

The ability to add custom buttons in Safety Connection is a premium feature in Everbridge Suite that is part of a package called SC Pro. Either you do not have SC Pro, or you have SC Pro but it has not been enabled in your account or your organization.

Solution

To have this feature enabled, please contact Everbridge Technical Support and refer to this knowledge article.