Topic

How to configure an SOS to trigger a Notification in Everbridge Suite when using the Safety Connection features in the Everbridge Mobile Application (EMA).

Description

SOS Thresholds are used to trigger a Notification or Incident when a contact uses the Safety Connection features in the EMA.

To create an SOS Threshold:

1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
2. Navigate to Settings > Interactive Visibility > Safety > Thresholds. 
3. Under LAUNCH NOTIFICATION / INCIDENT IF, make the following selections:
   1. For Event Source Is, select Mobile App. 
   2. For Type is, select SOS from the drop-down menu.
   3. For Sender's Record Type is, select the desired record type from the drop-down menu.
   4. Select the checkbox next to Message Location is and define your Threshold.
4. Under LAUNCH NOTIFICATION / INCIDENT on the right, select the checkbox next to Launch a Notification or Launch an Incident.
   1. Depending on your selection, choose a Notification Template or an Incident Template.
5. Enter a Threshold name.
6. Click Save.