Question:
Does a contact need to re-register for the Everbridge Mobile app if they have to use a new mobile device?
Answer:
No. If a contact already has their Member Portal username and password, have them follow the steps below:
- Download and install the Everbridge Mobile app.
- Tap the Find an organization or subscription button.
- Enter and search for the name of the desired organization.
- Tap the organization from the search results.
- Enter the username and password, and tap Login.
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If the contact has not created their Member Portal profile, follow the steps listed below:
- Log in to the Manager Portal as an account administrator and select the desired organization from the upper left-hand corner.
- Click on the Contacts tab from the top of the page.
- Click on the envelope icon
 next to the desired contact and select Yes to confirm the invitation.
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NOTE: The registration invitation will expire after 30 days.
- The contact will receive an email that includes a link that will allow them to register for the Member Portal.
- After completing their Member Portal registration, the contact will be able to log in to the Everbridge Mobile app with their created username and password.
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