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EBS: When Using Incident Zones, a 'Mobile push alert delivery method is required' Error Is Generated

Updated
Diane McCoy
Optimized Resolution Standard Resolution High Resolution

Problem

When using Incident Zones, the following error occurs:

Mobile push alert delivery method is required

Root Cause

Organizations using Public Incident Zones do not have the Mobile Push Alert delivery method enabled in their organization settings by default.

Solution

To enable the Mobile Push Alert delivery method, see knowledge article 000003336 - Mobile: How to Enable the Everbridge Mobile App (EMA) As a Delivery Method for an Organization.

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