Topic

How to configure safety buttons for the Everbridge Mobile App for travel, security and/or medical assistance (Anvil Assist).

Description

Custom safety buttons for the Everbridge Mobile App are configured in the Manager Portal. NOTE: If you do not see any of the options discussed below, please contact your Account Manager to have these options enabled. Reference this knowledge article for faster resolution.

Enable the Safety Features for the Organization

First, ensure that the safety features are enabled for the organization:

1. Log in to the Manager Portal and select an organization from the upper right-hand side of the page.
2. Click Settings.
3. Click the Everbridge Mobile App sub-tab.
4. Click Application Options.
5. Click Safety and select the checkbox for Enable safety features in Everbridge Mobile App.

 

Customize the Safety Buttons Displayed

Now that the safety features are enabled, under MANAGE SAFETY BUTTONS customize the buttons displayed.

1. Click Add a custom button.

2. Select Phone Call.
3. Enter a Name.
4. Enter a Description.
5. Click Replace Image.
6. To change the image, click Upload on the bottom left, select the desired file and click Open.
7. Adjust the size of the button with the - and + icons.
8. Click Save.
9. Select WHO CAN SEE THIS BUTTON? for the organization. Buttons may be configured to be visible to all contacts or their visibility may be limited based on user groups or rules.
10. Under WHAT HAPPENS WHEN THIS BUTTON IS TAPPED? (SELECT AT LEAST ONE)

1. To create a last known location on the map, check Report user's location.
2. Send the user's callback number will display the number on the Universe map only.
3. Dial a phone number should always be checked.
4. Change the Default global safety number to the phone number you have been provided.

11. Phone numbers can be configured per country in the Select a country drop-down.
12. Click Save.

Anvil Assist Button Example