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Mobile: Accessing the Member Portal From Your Mobile Phone Generates the Error 'Sorry, we are experiencing technical difficulties'

Updated
Terry Branoff
Optimized Resolution Standard Resolution High Resolution

Problem

Accessing the member portal on your mobile phone generates the error:

Sorry, we are experiencing technical difficulties.

Root Cause

The Mobile Push Alert delivery method is not enabled for the organization.

Solution

Ensure that the organization's delivery methods contain the Mobile Push Alert. For steps on enabling this delivery method, see knowledge article Mobile: How to Enable the Everbridge Mobile App (EMA) As a Delivery Method for an Organization.

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