Mobile: Accessing the Member Portal From Your Mobile Phone Generates the Error 'Sorry, we are experiencing technical difficulties'

Problem:

Accessing the member portal on your mobile phone generates the error:

Sorry, we are experiencing technical difficulties.

Root Cause:

The Mobile Push Alert delivery method is not enabled for the organization.

Solution:

Ensure that the organization's delivery methods contain the Mobile Push Alert. For steps on enabling this delivery method, see knowledge base article Mobile: How to Enable the Everbridge Mobile App (EMA) As a Delivery Method for an Organization.

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