Question:

What is the difference between Incident Chat and Directory Chat in Everbridge Secure Collaboration?

Answer:

Incident Chat and Directory Chat are part of the Everbridge Secure Collaboration offering.

• Incident Chat: Incident Chat is part of Incident Communications and lets you invite contacts to chat through the Everbridge Mobile App, the Everbridge Manager Portal, or the Everbridge Member Portal from a sent incident.  
• Directory Chat: Directory Chat (also called "Chats" on Apple mobile devices and "Secure Chat" on Android mobile devices) allows contacts to use the Everbridge Mobile App to have chats (single or group) with other contacts in the organization. Chats can have multiple people on a group text, but 1:1 chats allow voice and video chat.

If you do not see either of these options and are interested in having them enabled in your organization, please contact your Everbridge Account Manager.

For more information on Secure Collaboration, see Knowledge Base Article 000059834 What is Everbridge Secure Collaboration?