Topic

How contacts can log in to the Everbridge Mobile Application using Single Sign-On (SSO).

Description

Follow the video and/or written steps below to learn how contacts can log in to the Everbridge Mobile Application using Single Sign-On (SSO).

Video:

Written:

If an organization is using Single Sign-On (SSO), follow the steps below to log in to the Everbridge Mobile app:

1. Tap Find an organization or subscription.

2. Enter and search for the name of the desired organization.

3. Tap on the organization from the search results. If the organization has a key phrase configured, enter the key phrase and tap Continue.

4. The SSO Login page will open.

5. Use your corporate credentials to fill in the username and password fields (not your Everbridge login credentials) and tap Login.

Troubleshooting Login Issues

If you are unable to log in, try the following steps:

• Clear your browser cache and cookies, then try again.

• Verify that your SSO ID is correctly populated in your contact details.

• Ensure you have registered for the mobile app and that mobile app is listed as a delivery method in your contact details.

• If redirected to a browser for SSO confirmation, use your device's default browser.

• If you have registered multiple times, this may cause login issues - contact your Account Administrator.

What if the login page appears blank after entering my credentials?

If you encounter a blank screen after reaching the login page, try the following troubleshooting steps:

• Refresh the page

• Clear your browser cache and cookies

• Try a different web browser

• Check your internet connection

• Temporarily disable browser extensions

How does SSO affect my Everbridge contact record and app registration?

When SSO is enabled, the registration process differs from standard methods. SSO does not require a 'Mobile App Quick Registration' or 'Registration Email', which means your contact list may display both the white envelope and blue app icons next to contact records. This is considered expected behavior in SSO-configured environments.

For continued login issues, please contact your Account Administrator or your internal Corporate IT team for assistance.