Problem:

SOS video is not recording from the Everbridge Mobile App (EMA).

Root Cause:

• The video and audio will not record when a device's camera is covered, or
• The Everbridge Mobile App was not allowed access to the device's camera and microphone.

Solution:

When initiating an SOS, ensure that nothing is obstructing the mobile device's camera and allow the Everbridge Mobile App to access both the camera and microphone.