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Mobile: SOS Video Is Not Recording from the Everbridge Mobile App (EMA)
SOS video is not recording from the Everbridge Mobile App (EMA).
- The video and audio will not record when a device's camera is covered, or
- The Everbridge Mobile App was not allowed access to the device's camera and microphone.
When initiating an SOS, ensure that nothing is obstructing the mobile device's camera and allow the Everbridge Mobile App to access both the camera and microphone.
Certificates, Contact Uploads, Notifications, Opt-Out, Password Reset, Single Sign-On (SSO), SMS, Troubleshooting