Mobile: SOS Video Is Not Recording from the Everbridge Mobile App (EMA)

Problem:

SOS video is not recording from the Everbridge Mobile App (EMA).

Root Cause:

  • The video and audio will not record when a device's camera is covered, or
  • The Everbridge Mobile App was not allowed access to the device's camera and microphone.

Solution:

When initiating an SOS, ensure that nothing is obstructing the mobile device's camera and allow the Everbridge Mobile App to access both the camera and microphone.

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