MobileHelp: Use Custom Email/Everbridge Mobile App Message Option Is Not Available When Creating Notifications in the Everbridge ManageBridge App


When creating a notification in the Everbridge ManageBridge app, the TEXT option Use custom Email/Everbridge Mobile App message normally seen in the Manager portal under Notifications > + New Notification is missing:

User-added image


The custom Email/Everbridge Mobile App message is only available in the manager portal. All custom email edits can only be made in the manager portal. Available options in the Everbridge ManageBridge app are custom SMS message and the regular SMS and Email text boxes.


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