Topic:

Recording screen activity on a mobile device for troubleshooting issues with Everbridge Mobile Applications.

Description:

When troubleshooting issues related to Everbridge on a mobile device, it is helpful to capture the issue in real-time by recording the screen activity.

For example, a contact is receiving notifications with a confirmation link. When tapping the confirmation link, an error occurs and the screen goes blank. It will then be helpful to capture this behavior and share it with Everbridge Technical Support.

If your mobile device has screen recording software, please see the steps below for an example of how to record screen activity. Please note that some older phone models do not have screen recording software and the actual steps used to record screen activity varies by phone make and model.

Below are two examples of recording on a mobile device. One example is Android and one is iOS.

 Please note that the recording steps may differ on your particular phone. This is an example only and meant to be used as a guideline.

EXAMPLE 1:

For this example, a Samsung Galaxy Note 10 running Android version 11 is being used.

1. Open the Quick settings panel by swiping down from the top of the screen with two fingers.
2. Locate the Screen Recorder icon and tap. 
   
3. A Start Recording with Screen recorder? pop-up will appear. 
4. Select the desired sound settings.
5. Optional:Turn on Show taps and touches. 
6. Tap Start Recording.

EXAMPLE 2:

For this example, an iPhone or iPad is being used.

1. Go to Settings > Control Center > Customize Controls, then tap the + icon next to Screen Recording.
2. Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, or iPadOS, swipe down from the upper-right corner of the screen.
3. Press deeply on the gray record icon and tap Microphone.
4. Tap Start Recording, then wait for the three-second countdown.
5. Open Control Center and tap the red record icon. Or tap the red status bar at the top of your screen and tap Stop.
6. Go to the Photos app and select your screen recording.