MobileHelp: Safety Connection Features in the Everbridge Mobile App (EMA)

Topic

Safety Connection features in the Everbridge Mobile App (EMA).

Description

The following features are available in Safety Connection and can be accessed by tapping Safety Icon:

  • ContactBridge Check In Icon Check In: sends the device location to your organization
  • ContactBridge Safe Corridor Icon Safe Corridor: triggers an SOS if the safe code is not entered in a given period of time
  • ContactBridge SOS Icon SOS: sends the device location and a two minute video recording to the organization
  • Emergency Call Icon Emergency Call: automatically calls the organization-defined emergency contact number

Video

 

Check In

To check in, follow the steps listed below:

  1. Tap Safety Icon.
  2. Tap ContactBridge Check In Icon.

Auto Check In automatically updates the location whenever the device has moved approximately 500 meters. To enable auto Check In, follow the steps listed below:

  1. Tap Menu Button on the upper-left corner.
  2. Tap Safety Settings.
  3. Toggle Auto Check-In on.

Safe Corridor

To use Safe Corridor, follow the steps listed below:

  1. Tap Safety Icon.
  2. Tap ContactBridge Safe Corridor Icon.
  3. Enter a four-digit code and tap Next.
  4. Confirm the four-digit code and tap Next.
  5. Set the check in internal and tap Start.
  6. Enter the four-digit code when prompted, or tap SOS to send the device's current location and begin recording a video.
Note: Enter the duress code instead of the four-digit code to silently trigger an SOS. For steps on how to configure a duress code, see the following knowledge article: 000012657 - Mobile: How to Configure the Safety Connection Features in the Everbridge Mobile App (EMA).
  1. Tap Exit and enter the four-digit code to end the Safe Corridor.

SOS

To send an SOS, follow the steps listed below:

  1. Tap Safety Icon.
  2. Tap ContactBridge SOS Icon.
  3. Wait 10 seconds to send an SOS, or tap SOS Now! to immediately send an SOS.

Emergency Call

To place an Emergency Call, follow the steps listed below:

  1. Tap Safety Icon.
  2. Tap Emergency Call Icon.
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