MobileHelp: Contacts Do Not See the Safety Connection Features When Using the Everbridge Mobile App


Contacts do not see the Safety Connection features when using the Everbridge Mobile app (EMA).

Mobile App No Safety Features

Root Cause:

The Safety Connection  features were enabled after the contact logged into the Everbridge Mobile app.


Uninstall and reinstall the Everbridge Mobile app to reset the application and log back in.

Mobile App Safety Feature Icon
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