Topic
How to update the Everbridge Application Logo in the Everbridge Mobile Application.
Description
The Everbridge Application Notification Feed Logo is the logo that appears in the Everbridge Mobile Application when viewing the Feed > Notifications option. For example, in the screenshot below, the logo is highlighted in red.
Updating the Feed Logo
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The Organization Logo that shows in the Everbridge App Notification feed is controlled by Incident Zones. Only Organizations with Incident Zones enabled are able to customize the logo. |
To request that the logo be changed, please open a case with Everbridge Technical Support via the Support Center and attach the image to the new case.
Logo Requirements
When submitting your logo, ensure it meets these specifications:
- File format: .jpg, .gif, or .png
- Recommended dimensions: 840x420 pixels
- Aspect ratio: 2:1 (width to height)
Troubleshooting
If the new logo isn't immediately visible after it has been updated:
- Log out of the Everbridge Mobile App
- Log back in to the app
This process helps clear any cached images and allows the updated logo to display properly.
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