Question:

Are messages sent to the Everbridge Mobile app encrypted?

Answer:

Yes. The sections below describe the authentication and encryption taking place when messages are received on the Everbridge Mobile app and how those messages are secured on the platform.

Login Authentication

When a contact logs in to the Everbridge Mobile app, their username and password are sent in an encrypted request to the Everbridge server. The server responds with an authentication token, which is checked for validity on each request. The token is stored locally on the device, and automatically refreshes when contacts log back in.

Message Encryption

Messages are delivered to the Everbridge Mobile app using standard TLS/HTTPS encryption, which protects the content while it is being transmitted between the device and the Everbridge platform.

Additional Security Measures

Everbridge protects communications using multiple, industry-standard security controls:

• Encryption in transit: TLS/HTTPS is used to protect messages while they are being sent between clients and the Everbridge platform.

• Encryption at rest: Data stored on Everbridge systems is encrypted to help protect message content when it is not being transmitted.

• Access controls: Strong access controls help ensure that only authorized users and services can access message data.

• Audited security frameworks: The platform is operated under audited security and compliance frameworks designed to help safeguard customer data.