Mobile: How Are Emergency Calls Made From My Device if I Use the "Emergency Call" Safety Button in the Everbridge Mobile App?

Question: 

How are emergency calls made from my device if I use the Emergency Call safety button in the Everbridge Mobile App?

Answer:

When you use the Emergency Call button from the safety buttons window in the Everbridge Mobile App the app will open your phone's local dialer app and place a call from your device to the number that your organization has pre-programmed for this button. These calls are not made out of the Everbridge Mobile App directly.

If you have multiple phone/dialing applications on your device, your phone may request that you select which dialer application to use before a call can be made. This is shown in the screenshot below under "Complete action using".


User-added image User-added image

If the Emergency Call button dials Emergency Services, the user will still need to speak to the Emergency Services operator to relay critical information regarding the emergency.

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