Mobile: Contacts Managing Their Availability on a Calendar in the Everbridge Mobile App Generates the Error 'You have no permission for this feature. (11321)'

Problem:

Contacts managing their availability on a calendar in the Everbridge Mobile app generates the error:

You have no permission for this feature. (11321)

Root Cause:

Schedule self service for availability and replacement is disabled for the Everbridge Mobile App.

Solution:

The ability for contacts to manage their availability in the Everbridge Mobile app must be enabled by following the steps below:

  1. Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
  2. Select Settings tab from the top menu bar.
  3. Select Contacts and Groups or Contacts/Assets from the menu on the left.
  4. Select Scheduling from the sub-menu.
  5. Select the checkbox next to Enable schedule self-service for availability and replacement.
  6. Click Save.
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