Mobile: Troubleshooting Mobile Application Connectivity and Login Issues

Topic

Troubleshooting mobile application connectivity and login issues.

Description

If you are unable to log in to either the ManageBridge or Everbridge Mobile app on your mobile phone, you can attempt the following methods to restore connectivity:

  • Clear your mobile phone's cache, browsing history and cookies, and then log back in to the app
  • Hard close the app (also known as "killing" the app)
  • Turn your device off and then back on
  • Visit the Manager Portal website using your mobile phone's browser and log in to the site without utilizing any saved credentials. Attempt this method using Wi-Fi and 3G/4G/LTE
  • Delete and reinstall the app, and then log back in

If you remain unable to log in, please open a support case with Everbridge Technical Support and provide the following details:

  • the model of your mobile phone
  • the operating system version of your mobile phone
  • the browser type used on your mobile phone
  • the app version
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