EBS: Troubleshooting & Configuration Guide for Contact Uploads - Main Page

Updated October 25, 2024 19:13

Diane McCoy

Contact Upload Resources

The purpose of this knowledge article is to provide a starting point for resolving contact upload related questions and issues. The table below is a comprehensive list of Contact upload related Everbridge knowledge articles to aid in understanding, configuring, and troubleshooting Contact upload issues and questions.

If you are new to Contact uploads, start with knowledge article EBS: Everbridge Contact Sync Overview - Choosing Between File Upload (SFTP) and Individual Contact Sync (API) for Contact Uploads before attempting any Contact uploads.

These knowledge articles have been categorized as follows:

VIDEOS - Videos available on Everbridge University YouTube for learning about Contact Uploads.
CONTACT UPLOAD ERRORS - These articles address contact upload problems with specific error messages.
TROUBLESHOOTING - These articles address contact upload problems that may or may not have an error message associated with them.
TOPICS / HOW TO - These articles answer questions on how to perform contact upload-related tasks.
QUESTION & ANSWER - These articles answer questions related to contact upload tasks that are not "how to" questions.
SFTP - These articles address issues and questions related to loading contacts via SFTP.
TRAINING - These articles point to contact upload-related training available in Everbridge University (EBU).

VIDEOS

Adding a New Contact Record Type

Adding a Single Contact

Adding Contacts to Groups via Upload

Backing Up Contact or User Data

Creating Groups

Editing and Updating Contact Information

Formatting a File for Upload

Managing Groups via a FileUpload

Uploading Contacts Overview

Uploading Contacts to Multiple Organizations

Uploading Contacts: Replace

Uploading Contacts: Update

CONTACT UPLOAD ERRORS

EBS: Troubleshooting Contact Upload Error Messages in Everbridge Suite

EBS: Contact Upload Error Code: 'Additional Information/Attribute name is not defined'

EBS: Contact Upload Error Code: 'Additional information/attribute value is invalid'

EBS: Contact Upload Error Code: 'Column Header Misspelled'

EBS: Contact Upload Error Code: ‘Contact not found for deletion or is already deleted'

EBS: Contact Upload Error Code: ‘Encryption is Turned On but the file is not encrypted or is encrypted incorrectly'

EBS: Contact Upload Error Code: 'Groups column value is improperly formatted'

EBS: Contact Upload Error Code: ‘Organization name is incorrect: Organization Name'

EBS: Contact Upload Error Code: ‘Organization name required for account level upload: Organization Name'

EBS: Contact Upload Error Code: 'Phone column is empty for defined country'

EBS: Contact Upload Error Code: 'Phone number is not formatted correctly for specified country'

EBS: Contact Upload Error Code: 'Record Type is Not Defined'

EBS: Contact Upload Error Code: 'Required Column has NULL value'

EBS: Contact Upload Error Code: 'Required Column Not Found'

EBS: Contact Upload Error Code: 'There are already too many addresses (5) for the contact'

EBS: Contact Upload Error Code: 'Value is Invalid: Postal Code'

EBS: Contact Upload Error Code: 'UPLOADCONTACT_ATTRIBUTE_NAME_NOT_DEFINED_IN_ORG'

EBS: Contact Upload Error Code: 'UPLOADCONTACT_COUNTRY_NOT_DEFINED'

EBS: Contact Upload Error Code: 'UPLOADCONTACT_RECORD_TYPE_NULL_ERROR'

EBS: Contact Upload Error Code: 'Your file either contains line breaks or the number of columns does not match the number of headers'

TROUBLESHOOTING

API: A 500 Error Occurs When Contacts Are Added as a JSON Object via the REST API

EBS: Contact and Asset Uploads Fail When Country Name Is Spelled as 'Vietnam'

EBS: Contact Upload Emails in MS Outlook Do Not Contain Line Breaks

EBS: Contact Uploads Do Not Start or Notifications Cannot Be Created or Added to or File Attachments Fail in Everbridge Suite

EBS: Contacts Are Uploading Without Dynamic Locations in Everbridge Suite

EBS: Downloaded Contact Data And/or Notification Data Is Not Properly Displayed When Imported Into a New Excel File in Everbridge Suite

EBS: Groups Are Removed From Contacts Whenever a CSV File Is Uploaded to Everbridge Suite

EBS: ‘There are no items to display in this table’ Message When Viewing Contact Upload Results in Everbridge Suite

EBS: "Upload to Portal" Button in the Everbridge Manager Portal Fails to Respond When Uploading Contacts Into Everbridge Suite

EBS: When Downloading a Report, Contact, User or Asset List in Everbridge Suite to a CSV File, It Downloads as a TXT File Instead of a CSV File in Everbridge Suite

EBS: When Uploading a Contact Upload File Into Everbridge Suite That Has German Phone Numbers, Sometimes the Country Code (+49) is Duplicated in the Number Itself

EBS: Why Would a Deleted Contact’s “Last Modified By” Value Change After the Contact Was Deleted in Everbridge Suite

TOPICS / HOW TO

API: Loading a Contact Upload CSV File Into Everbridge Using an Application Programming Interface (API)

EBS: Adding a New Contact Record Type in Everbridge Suite

EBS: Adding a Single Contact in Everbridge Suite

EBS: Adding Contacts to Groups via an Upload File in Everbridge Suite

EBS: Adding Contacts to Multiple Groups Simultaneously in Everbridge Suite

EBS: Backing up Contact or User Data in Everbridge Suite

EBS: Canceling a Contact Upload in Everbridge Suite

EBS: Configuring Additional Information Fields for Contacts in Everbridge Suite

EBS: Contact Integration

EBS: Contact Integration Guide

EBS: Contact Integration Testing

EBS: Contact Upload Replace Option in Everbridge Suite

EBS: Contact Upload Update Option in Everbridge Suite

EBS: Contact Upload User Guide

EBS: Creating and Updating Rules for Selecting Contacts in Everbridge Suite

EBS: Creating and Uploading a CSV File for Loading Contacts Into Everbridge Suite Including Contact Sample Records

EBS: Creating Groups in Everbridge Suite

EBS: CSV Template Design Considerations and Formatting Requirements for Contact Uploads in Everbridge Suite

EBS: Deleting Contacts in Everbridge Suite

EBS: Deleting or Replacing Static Location Data for Contacts via a CSV Contact Upload in Everbridge Suite

EBS: Downloading a CSV Template That Can Be Used for Uploading Contacts Into Everbridge Suite

EBS: Event Log Report for Reporting Security and Contact Management Events in Everbridge Suite

EBS: Everbridge Contact Sync Overview - Choosing Between File Upload (SFTP) and Individual Contact Sync (API) for Contact Uploads

EBS: Formatting a File for Contact Uploads in Everbridge Suite

EBS: Formatting the "Arrival Date and Time" for Dynamic Location Uploads in Everbridge Suite

EBS: Managing Groups via a File Upload

EBS: Moving Contacts From One Group to Another Group in Everbridge Suite

EBS: New Contact Upload Error Messages in Everbridge Suite

EBS: Preserving Contact Data When Using the Replace Option of a Contact Upload in Everbridge Suite

EBS: Preserving Information (Not Deleted or Removed) When Uploading Contacts to Everbridge Suite via a CSV File

EBS: Removing Contacts Outside the Geo-Fence in Everbridge Suite

EBS: Restoring Deleted Contacts in Everbridge Suite

EBS: Sending Notifications or Incidents to Multiple Individuals by Uploading a List of Existing Contact Identifiers via a CSV File

EBS: Updating an Existing Contact's Information in Everbridge Suite

EBS: Uploading a CSV File of Groups and Their Mappings for CMDB Group Lookup in the Everbridge Manager Portal

EBS: Uploading Contacts From Workday Into an Everbridge Organization

EBS: Uploading Contacts to Multiple Organizations in Everbridge Suite

EBS: Uploading Country Names for Contact Records in Everbridge Suite

EBS: Uploading the Home Locations of Employees (Contacts) Using Only a Postal Code

EBS: Using a Geo-Fence to Control Registering Contacts Outside of an Everbridge Organization’s Jurisdiction

QUESTION & ANSWER

EBS: Can Contact Dynamic Location Uploads Be Encrypted With PGP or GPG Keys in Everbridge?

EBS: Do All Users Receive an Email When Contacts Are Uploaded to an Organization in Everbridge Suite?

EBS: How Is the Country for a Contact Determined if No Country Code Is Defined in the Contact Upload File and the Dial-in Code Is Shared With Multiple Countries?

EBS: How Long Does the Geocoding Process Take When Uploading Contacts to Everbridge Suite?

EBS: How Many Static Locations Can a Contact Have in Their Record at One Time in Everbridge Suite?

EBS: How to Choose Which Users Receive Email Notifications When Contacts Are Uploaded

EBS: What Does the Geocoding Information Mean in Everbridge Suite When Contacts Are Uploaded and the Upload Results Are Received via Email?

EBS: What Happens to Geocoded Addresses During a Contact Upload in Everbridge Suite?

EBS: What Is the Character Limit for Apt/Suite/Unit and Suffix in a Contact Upload File?

EBS: When Uploading Contacts or Users to Everbridge Suite via CSV File, What Time Zone Codes Are Accepted in the Time Zone Column?

SFTP

EBS: Connecting to Everbridge via SFTP to Upload Contacts Generates the Error ‘server refused our key’

EBS: Connecting to SFTP From Linux in Everbridge Suite

EBS: Downloading an Organization’s SSH Key for Configuring SFTP to Everbridge Suite

EBS: 'ERROR:> Can’t connect to sftp-us2e.everbridge.net :22. SFTP21 error = #0' Error Uploading Contacts in Everbridge Suite via SFTP

EBS: How Is the Secure File Transfer Protocol (SFTP) Offered by Everbridge Secured?

EBS: Importing an SFTP Key Downloaded From the Manager Portal Into Puttygen Generates the Error “Couldn’t Load Private Key (Unrecognised Key Type)”

EBS: Loading an SFTP Public Key Generates the Error 'The public key is invalid' In Everbridge Suite

EBS: SFTP Access Guide & FAQ

EBS: SFTP Contact Uploads of Encrypted Files Consistently Fail After an Everbridge Suite Upgrade

EBS: SFTP Is Asking for a Passphrase When Attempting to Make an SFTP Connection in Everbridge Suite

EBS: 'SSH Session Terminated by Remote Party' Error When Uploading Contacts via SFTP in Everbridge Suite

EBS: Supported File Formats When Uploading Contacts Into Everbridge Suite via SFTP

EBS: Supported Public Key Formats for Connecting to Everbridge Suite via SFTP

EBS: Target Destination Folders for SFTP Contact Upload Files

EBS: Viewing Errors That Occur When Uploading Contacts With SFTP (Secure File Transfer Protocol) in Everbridge Suite

TRAINING

Trainings

Getting Started with Contacts

Digging Deeper with Contacts: File Upload

Short Tutorials

Contact Upload Basics

How to Upload a Contact to Multiple Organizations

Other

Introduction to Contact Management

Managing and Maintaining Contact Data

Related to:

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