Question

Do all users receive an email when contacts or assets are uploaded to an Organization via Secure FTP?

Answer

No. Everbridge automatically emails Organization Administrators when contact or asset uploads are completed using SFTP unless otherwise specified on the Upload Options page.

Configuring Contact Upload Email Recipients

To determine who will receive an email notification when contacts or assets are uploaded via SFTP, follow the steps below:

1. Log in to the Manager Portal and select the appropriate Organization from the top-right corner. 
2. Navigate to Settings > Contacts and Groups (or Contacts/Assets) > Upload Options. 
3. Under Email Notifications For SFTP Uploads, specify who should receive automated SFTP upload emails for contacts or assets  from either:
   • Send to All Admins - Sends the email notifications to all administrators. 
   • Do Not Send to All Admins - Doesn't send the email to administrators. Enter up to three email addresses to receive these automatic notifications. 
     
4. Click Save. 

Using Email Filters to Ignore Email Notifications

If the above setting is configured to Send to All Admins but an administrator does not want to receive the emails, then they can create an email filtering rule so they are not received in an inbox.

Here is an example of how to turn off email filtering for Microsoft Outlook. If using a different email provider, please follow their instructions on email filtering:

1. Right-click on an email they have received for an upload.
2. Select Rules from the drop-down and Create Rule.
3. From the dialog box, check Subject contains Everbridge Notification - Processed Contact Data File.
4. Select the check box, move the item to folder and click Select Folder.
5. A new dialog box appears, select Deleted Items, and click OK.

NOTE: When creating the filtering rule, it is recommended to filter on the subject of the email (i.e. "Everbridge Notification - Received Contact Data File"), and not of the sender email address.