Topic
How to delete Contacts in Everbridge Suite.
Description
Contacts can be deleted in the Manager Portal from the Contacts List or by uploading a CSV file. Follow the sections below for steps on both methods.
NOTE: When Contacts are deleted, they are immediately removed from the Contact List and moved to the Deleted Contacts list. They remain recoverable for 30 days. After 30 days, they are permanently removed from the Everbridge system.
NOTE: For security and data-governance reasons, Everbridge Support cannot delete Contacts on your behalf. Deletions must be performed by an authorized administrator in your organization. If you need help with the process, you can submit a Support request through the Support Center.
Deleting Contacts from the Contacts List
Log in to the Everbridge Manager Portal and select your Organization.
Select Contacts + Assets > Contacts > Contact List.
Toggle the checkbox next to one or more Contacts to be deleted.
Select Delete.
In the Confirm pop-up, select Yes to confirm Are you sure you want to delete this record?
Deleting Contacts via CSV File Upload
NOTE: The recommended way to remove Contacts so they can be fully wiped is to first download your current Contact List, then upload that file using the Delete option described below.
IMPORTANT: When uploading a file to delete Contacts, the External ID is the only value required to properly delete Contacts from an Organization.
Log in to the Everbridge Manager Portal and select your Organization.
Select Contacts + Assets > Contacts > Uploads > Upload to portal.
Toggle the Delete button.
Select Upload to portal.
In the Confirm pop-up, select Yes to confirm Are you sure you want to upload these contacts?