Topic

How to upload Country Names for Contact Records in Everbridge Suite.

Description

There are two ways to upload country names for contact records in Everbridge CEM Suite:

1. The full country name as it appears in any Country field of Everbridge CEM Suite. A list of country names is linked below.

   • Everbridge Suite Full Country Names

2. The Alpha-2 code from the ISO 3166 standards.

Important: When importing contacts, use the full country name (e.g., 'United States') instead of three-letter abbreviations like 'USA'. Alternatively, you can use the two-letter country code (e.g., 'US'). Three-letter country abbreviations are not supported and may cause errors in the import process.

For more information on ISO 3166, please see the links below:

• http://www.iso.org/iso/country_codes.htm

• https://www.iso.org/obp/ui/#search/code/

Note: For state names, use abbreviations (e.g., MN instead of Minnesota) to ensure correct processing in the Everbridge system. Using full state names may cause errors during import.

When uploading contacts to Everbridge Suite, either option may be used in any of the following fields:

• Country

• Country 1

• Country 2

• Country 3

• Country 4

• Country 5

• Extension Phone Country 1

• Extension Phone Country 2

• Extension Phone Country 3

• Extension Phone Country 4

• Extension Phone Country 5

• Phone Country 1

• Phone Country 2

• Phone Country 3

• Phone Country 4

• Phone Country 5

• Phone Country 6

• SMS 1 Country

• SMS 2 Country

• FAX Country 1

• FAX Country 2

• FAX Country 3

• TTY Country 1

• TTY Country 2

• TTY Country 3

• Numeric Pager Country

• TAP Pager Country

• One Way SMS Country

If the country field is left blank during import, Everbridge will automatically apply the organization's default country. If this default matches the actual location in the address, the record may geocode correctly