Problem:
Contact Upload emails in MS Outlook do not contain line breaks as illustrated in the below screenshot:
Root Cause:
There is a missing configuration option in MS Outlook.
Solution:
Follow the steps listed below for the version of Outlook you use:
Outlook 2010 and Later Versions:
- Open Outlook.
- On the File tab, click Options.
- In the Options dialog, click Mail.
- In the Message format section, clear the Remove extra line breaks in plain text messages checkbox.
- Click OK.
Outlook 2007 and Earlier Versions:
- Open Outlook.
- On the Tools menu, click Options.
- On the Preferences tab, click the E-mail Options button.
- Click to clear the Remove extra line breaks in plain text messages checkbox.
- Click OK two times.
After following the above instructions, the email in the above example, should look like this:
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