Topic:
How to Cancel a Contact Upload in Everbridge Suite.
Description:
Uploads can be cancelled during the In Progress phase. Any data that has been uploaded before the cancellation will be saved. If an upload is canceled during the Geo-coding stage, addresses are saved, but not the corresponding longitudes or latitudes.
To cancel an in-progress upload, follow the steps listed below:
- Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
- Click on the Contacts tab from the top of the page.
- Click on the Uploads sub-tab.
- Click on the binoculars icon next to the desired upload.
- Click the Cancel icon.
It is likely that a portion of the upload completed before it was canceled, which means there is now an amount of unwanted data in the organization. Performing a "Delete" upload using the same CSV file will remove that unwanted data.
NOTE: |
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Check the CSV file prior to performing the "Delete" upload to ensure it does not contain any data that is intended to keep. |
To perform a "Delete" upload, follow the steps listed below:
- Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
- Click on the Contacts tab from the top of the page.
- Click on the Uploads sub-tab.
- Click the Upload to portal button.
- Click the Upload Contacts link.
- Select the desired CSV file.
- Click on the radio button for Delete.
- Click Upload to portal and confirm.
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