Topic
How to Cancel a Contact Upload in Everbridge Suite.
Description
Contact uploads can be canceled during the In Progress phase. Canceling stops the remaining records in the file from being processed; any data that has already been uploaded before the cancellation will be saved.
If an upload is canceled during the Geo-coding stage, addresses are saved, but not the corresponding longitudes or latitudes.
You can only cancel contact uploads, User uploads do not have a cancel or pause function and cannot be stopped while they are processing. Uploads must also be canceled individually; there is no bulk-cancel option for multiple queued uploads.
To cancel an in-progress contact upload, follow the steps listed below:
Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
Click on the Contacts tab from the top of the page.
Click on the Uploads sub-tab.
Click on the binoculars icon next to the desired upload.
Click the Cancel icon.
After canceling an upload, you can correct the CSV and re-run the upload to complete the import. If a previous upload completed successfully and you need to return to that state, you can re-upload that earlier CSV file to restore contacts and group membership.
It is likely that a portion of the upload completed before it was canceled, which means there is now an amount of unwanted data in the organization. Performing a Delete upload using the same CSV file will remove that unwanted data.
NOTE: |
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Check the CSV file prior to performing the Delete upload to ensure it does not contain any data that is intended to keep. |
To perform a Delete upload, follow the steps listed below:
Log in to the Manager Portal and select the appropriate organization from the upper right-hand corner.
Click on the Contacts tab from the top of the page.
Click on the Uploads sub-tab.
Click the Upload to portal button.
Click the Upload Contacts link.
Select the desired CSV file.
Click on the radio button for Delete.
Click Upload to portal and confirm.