Problem:

One or more of the following symptoms occur when uploading contacts and/or sending notifications:

• Contact Upload is not starting
• Cannot create a notification
• Cannot add elements to a notification
• Cannot attach a file to a notification
• Contact Upload or attachment is failing in Firefox

Root Cause:

Occasionally, on certain browsers, Contact Uploads will appear to initiate, but no Contacts will upload; similarly, files will appear to attach to a notification, but Contacts will receive the notification without the file. 

Solution:

If you can not complete a Contact Upload, attach a file, or if elements are not loading (such as being unable to select a group for a notification), you can attempt either of the following solutions:

• Perform the task on a different browser.
• Clear your browser's cache and recent browsing history. Below are links to articles that describe how to clear a browser's cache and history:
  • Chrome: https://support.google.com/accounts/answer/32050?hl=en
  • Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
  • Safari: https://support.apple.com/kb/PH21412?locale=en_US

If you have attempted both solutions and are unable to complete the task, please contact Everbridge Technical Support.