EBS: Contact Uploads Do Not Start or Notifications Cannot Be Created or Added to or File Attachments Fail in Everbridge Suite

Problem:

One or more of the following symptoms occur when uploading contacts and/or sending notifications:

  • Contact Upload is not starting
  • Cannot create a notification
  • Cannot add elements to a notification
  • Cannot attach a file to a notification
  • Contact Upload or attachment is failing in Firefox

Root Cause:

Occasionally, on certain browsers, Contact Uploads will appear to initiate, but no Contacts will upload; similarly, files will appear to attach to a notification, but Contacts will receive the notification without the file. 

Solution:

If you can not complete a Contact Upload, attach a file, or if elements are not loading (such as being unable to select a group for a notification), you can attempt either of the following solutions:

If you have attempted both solutions and are unable to complete the task, please contact Everbridge Technical Support.

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