Record Types allow you to put Contacts in two broad categories, like Employee, Contractor, or Vendor. The categories are set and determined by you or your organization, and are particularly useful when the Contacts are being updated from multiple sources or HR systems.

To create a new Contact Record Type.

Hover over Settings.

Choose Organization.

Select Contacts / Assets from the menu.

Click Contact Record Types.

The Employee Record Type is there by default and cannot be deleted.

Although, you can rename it by clicking the pencil icon.

And saving the change.

To add a new Contact Record Type, type in the new name.

Then click the color palette to choose a color that will represent these contacts in Maps or Analytics.

Choose a color.

Then click plus Add.

A new Contact Record Type has been created and can be used to categorize Contacts.