Topic:
How to backup contact or user data.
Description:
This article describes how to backup the list of contacts within an organization, the list of users within an organization, and the list of users within an account. A backup of contacts or users consists of a downloaded CSV file.
Important: Everbridge recommends backing up contact databases on a monthly basis. Maintaining this habit will provide a better opportunity for recreating a contact database in the event it needs to be restored.
Video Instructions:
Written Instructions:
Backup Organization Contacts
- Log in to the Everbridge Manager Portal and select the appropriate organization from the drop-down menu in the upper right-hand corner.
- Select Contacts/Assets from the top menu bar.
- Select Contacts from the drop-down menu.
- Select Contact List from the second drop-down menu.
- Click the Download button.
This will download a CSV file that contains all of the contacts that exist within the organization.
Backup Organization Users
- Log in to the Everbridge Manager Portal and select the appropriate organization from the drop-down menu in the upper right-hand corner.
- Select Access from the top menu bar.
- Select Users from the drop-down menu.
- Click the Download button.
This will download a CSV file that contains all of the users that exist within the organization.
NOTE: This download does not include users across the entire account. to download users across the entire account follow the steps below.
Backup All Account Users
- Log in to the Everbridge Manager Portal at the account level.
- Select Users from the top menu bar.
- Select Users from the drop-down menu.
- Click the Download button.
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