EBS: Why Would a Deleted Contact’s “Last Modified By” Value Change After the Contact Was Deleted in Everbridge Suite

Question:

How can a deleted contact's "Last Modified By" value change after the contact was deleted?

Are contact records modified when a group they belong to is deleted?

Answer:

A deleted contact's "Last Modified By" and "Last Modified Date" values can change if a group the contact belonged to is deleted. An example of how this can happen is detailed below:

  • An Organization Administrator creates a new group ("Group 1") and assigns contacts to the group. The Organization Administrator then grants access to Group 1 to the Group Manager role.
  • The Organization Administrator then deletes a contact ("Contact Smith") from the organization. Contact Smith belonged to Group 1. The Deleted Contacts sub-tab will show that the Organization Administrator last modified Contact Smith.
  • The Group Manager, which does not have permission to delete contacts, deletes Group 1 from the organization. The Deleted Contacts sub-tab will show that the Group Manager last modified Contact Smith.

The above scenario would make it appear as if a role which does not have permission to delete contacts was able to delete a contact.

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