Topic:
How to remove contacts with a location address outside your organization's geofence.
Description:
A geofence is a virtual perimeter for a real-world geographic area you can use to control the addresses your members may add to their profiles. Contacts registered to a Member portal that have provided an address outside the geofence can be removed from an organization. To remove those contacts with addresses outside of the geofence, follow the steps below;
- Log in to https://manager.everbridge.net/
- Navigate to the organization with the geofence
- Click on the Reports tab.
- Under Quick Reports, find the report Addresses Outside Geo-Fence.
- Select View Report to download the report.
- Click on the Contacts (or Contacts/Assets) tab and select Uploads.
- Select the Upload to portal sub-tab.
- Select Upload Contacts and choose the exported report file.
- Select the Delete upload type and click Upload to portal.
The contacts with addresses outside the geofence will be removed from the organization.
NOTE: This procedure will identify and delete any contact with a location address outside of the geofence even if the contact has an additional address WITHIN the geofence. Administrators should only use these instructions for contacts with one provided location. If a contact has provided multiple location addresses, you must manually look through the Addresses Outside Geo-Fence report to determine which locations to remove and which to keep. For more information on deleting a location from a contact, please see the following article: How to Delete or Replace the Static Location Data for a Contact When Uploading a CSV File to the Everbridge Manager Portal
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