EBS: SFTP Contact Uploads of Encrypted Files Consistently Fail After an Everbridge Suite Upgrade

Problem:

SFTP Contact Uploads of encrypted files consistently fail after an Everbridge Suite upgrade.

Root Cause:

This issue can occur if contact upload files are encrypted with weak encryption values (ciphers or hashes) that are no longer supported in Everbridge Suite.  

Solution:

Follow the instructions outlined in Knowledge Base Article 000048664 - Everbridge CEM Suite File Encryption Updates. This Knowledge Base Article explains what is being changed, the reason for the changes, when the changes will occur, and how to prepare for this change or resolve this issue after the release.
 

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