Topic

How to choose which users receive email notifications when Contacts or Assets are uploaded.

Description

Email notifications for contact uploads work as follows:

1. An upload via the Everbridge Manager Portal (manager.everbridge.net or manager.everbridge.eu) notifies only the user who conducted the upload.
2. An upload via secure file transfer protocol (SFTP) notifies all organization administrators in that organization.  (Note: The organization admin must be a registered user in order to receive the email notifications).
3. An upload via SFTP can be configured to notify other recipients as described in knowledge article EBS: Ensuring Account Admins Receive Email Notifications for SFTP Uploads in Everbridge.
4. An upload via an application programming interface (API) notifies no one.

NOTE: It is possible to send upload notifications to others via a distribution list by creating a new user with the organization administrator role and adding the distribution list email address as that user's email. The steps to create a new user can be found in knowledge article EBS: How to Add Users in Everbridge Suite at the Account and Organization Levels Both Manually and via an Upload File.