Problem

The Upload to portal button in the Everbridge Manager Portal under Contacts+Assets > Contacts > Uploads fails to respond when uploading Contacts into Everbridge Suite.

Root Cause

Several factors can cause this issue:

• A browser's cache being full

• Network restrictions blocking access to the upload portal

• Security measures flagging certain upload activities as potentially suspicious

Solution

Try the following troubleshooting steps before contacting Everbridge Technical Support:

1. Clear your browser's cache and cookies

2. Check your network connection

3. Completely log out of the Everbridge Manager Portal, close your browser, and log back in

4. If the upload button keeps spinning, verify with your IT team that access to the upload portal isn't blocked

5. If the Upload button is active without a CSV file selected, restart your browser after clearing the cache

6. Ensure you are selecting a valid CSV file before attempting to upload

7. Try uploading from a different browser or machine if the issue persists

NOTE: Everbridge does not endorse any particular browser for use with Everbridge products.

Browser-specific instructions for clearing cache:

• Google Chrome

• Safari

• Microsoft Edge

• Mozilla Firefox

If you continue to experience issues, consider generating a HAR file to provide additional diagnostic information when contacting Technical Support.