Problem:

The Upload to portal button in the Everbridge Manager Portal under Organization > Contacts > Uploads, fails to respond when uploading Contacts into Everbridge Suite.

Root Cause:

A browser's cache being full can occasionally this issue.

Solution:

As an initial troubleshooting step, it is a best practice to clear a browser's cache before contacting Everbridge Technical Support. The examples used below cover the most commonly used browsers.

NOTE: Everbridge does not endorse any particular browser for use with Everbridge products.

Google Chrome: Click on the three-dot menu at the upper-right. Click Settings. Click Privacy and security on the left. Click Clear browsing data. Select a Time range. Check the checkboxes: Browsing History. Cookies and other site data. Cached images and files. Click Clear data.

Safari: Click on Safari on the upper-left. Click on Clear History. Select a time range. Click Clear History.

Mozilla Firefox: Click on the menu icon on the upper-right. Click Options. Click Privacy & Security. Scroll down and click Clear History. Select a Time range to clear. Check the check boxes: Browsing & Download History. Active Logins. Form & Search History. Cookies. Cache. Click Clear Now.