EBS: "Upload to Portal" Button in the Everbridge Manager Portal Fails to Respond When Uploading Contacts Into Everbridge Suite

Problem:

The Upload to portal button in the Everbridge Manager Portal under Organization > Contacts > Uploads, fails to respond when uploading Contacts into Everbridge Suite.

User-added image

Root Cause:

A browser's cache being full can occasionally this issue.

Solution:

As an initial troubleshooting step, it is a best practice to clear a browser's cache before contacting Everbridge Technical Support. The examples used below cover the most commonly used browsers.

NOTE: Everbridge does not endorse any particular browser for use with Everbridge products.

Google Chrome:

    Google Chrome Settings
    1. Click on the three-dot menu at the upper-right.
    2. Click Settings.
    3. Click Privacy and security on the left.
    4. Click Clear browsing data.
    5. Select a Time range.
    6. Check the checkboxes:
      1. Browsing History.
      2. Cookies and other site data.
      3. Cached images and files.
    7. Click Clear data.

    Safari:

      Safari Settings
      1. Click on Safari on the upper-left.
      2. Click on Clear History.
      3. Select a time range.
      4. Click Clear History.

      Mozilla Firefox:

        Firefox Settings
        1. Click on the menu icon on the upper-right.
        2. Click Options.
        3. Click Privacy & Security.
        4. Scroll down and click Clear History.
        5. Select a Time range to clear.
        6. Check the check boxes:
          1. Browsing & Download History.
          2. Active Logins.
          3. Form & Search History.
          4. Cookies.
          5. Cache.
        7. Click Clear Now.
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