Problem

The Upload to portal button in the Everbridge Manager Portal under Contacts+Assets > Contacts > Uploads fails to respond when uploading Contacts into Everbridge Suite.

Root Cause

A browser's cache being full can occasionally cause this issue.

Solution

As an initial troubleshooting step, clearing a browser's cache is best practice before contacting Everbridge Technical Support. Refer to the documentation linked below for steps to clear the cache for the most popular browsers. 

NOTE: Everbridge does not endorse any particular browser for use with Everbridge products.

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox