EBU: Everbridge University (EBU) Course Catalog 2 of 2

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This article is a living document that contains the second half of Everbridge University Courses.
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Course Categories 2/2
  Notifications                                       Reports                                     Users | Access             
  Publishing Options    Safety Connection   VCC   
  Publishing Options - IPAWS •  Settings  
Course Categories 1/2 can be found here
  Everbridge Certifications           Contacts                          •  Incidents
•  Getting Started •  Critical Events •  ITA    
•  Role Based Training •  Everbridge 360 •  Mobile Applications
Notifications Direct Access .net | .eu
Introduction to Creating and Sending Notifications Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: Notification Senders, Notification Creators, Notification Reviewers 

Notifications are the messages you send your contacts. This course covers concepts essential to sending notifications. Here you will: 

  • Learn how Notifications function in the Manager Portal
  • Differentiate the three types of notifications: Standard, Polling, and Conference Bridge

Topics Covered: Notification Basics • Types of Notifications • How Notifications Function 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

Introduction to Notifications Direct Access .net | .eu

Approximate Duration: 15 minutes 
Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

Notifications are the messages you send to users. This course covers how they work in the Manager Portal and ManageBridge App. Within this course you will: 

  • Learn how notifications function in Everbridge Suite.
  • Create new notifications in the Manager Portal and ManageBridge app 
  • Differentiate Standard, Polling, and Conference Bridge notifications

Topics Covered: Standard Notifications • Polling Notifications • Conference Bridge Notifications • Sending Notifications Using ManageBridge 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

Creating Messages Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: Notification Senders, Notification Creators, ManageBridge Users 

Notifications are the messages you send to users. This course covers the components of a notification. Here you will: 

  • Add text and audio to a notification
  • Add separate email and SMS content to a notification
  • Create a message template 

Topics Covered: Creating Messages • Text Message • Voice Message • Custom Email Message • Everbridge Mobile App Message • Custom SMS Message • Message Templates • ManageBridge Message 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

Selecting Contacts Direct Access .net | .eu

Approximate Duration: 15 minutes 
Intended Audience: Notification Senders, Notification Creators, ManageBridge Users 

Not every notification needs to be sent to all contacts. Sometimes you need to reach precise audiences. This course covers how to select contacts using groups, rules, and shapes on the Map. Within this course you will: 

  • Select contacts individually, using groups, and using rules
  • Navigate the Universe tab to select contacts on the map
  • Use the ManageBridgeapp to select contacts 

Topics Covered: Selecting Contacts • Navigating the Map • Map Contact Selection • ManageBridge Contact Selection 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

Configuring Notification Settings Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

Different situations call for different styles and delivery methods for your notifications. This course covers the basic settings available to users. Within this course you will:

  • Navigate notification settings
  • Identify use cases for different delivery methods and appearances
  • Learn about Sender E-Mail Display, Sender Caller ID, and Request Confirmation functionality
  • Send notifications to different publishing options

Topics Covered: Broadcast Settings • Delivery Settings • Publishing Options • ManageBridge Notification Settings • Notification Settings

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

 

Sending & Scheduling Notifications Direct Access .net | .eu

Approximate Duration: 10 minutes
Intended Audience: Notification Senders, Notification Creators, ManageBridge Users 

When possible, it is helpful to prepare messages ahead of time. This course covers different options available to you when sending notifications. Within this course you will: 

  • Learn use cases for Scheduled Notifications, Events, and Notification Templates.
  • Add a notification to an Event in ManageBridge
  • Differentiate Notification Templates and Message Templates

Topics Covered: Sending Notifications • Scheduling Notifications • Create Events • View Events • Notification Templates • ManageBridge Events 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

Assessing Delivered Notifications Direct Access .net | .eu

Approximate Duration: 10 minutes
Intended Audience: Notification Senders, Notification Creators, Notification Reviewers, ManageBridge Users 

A notification does not disappear after being sent. This course discusses options to continue communication, and analyze results, once a notification has been delivered. Within this course you will: 

  • Learn how to stop, rebroadcast, and send follow up notifications
  • Navigate Notification Details and Contact Status pages for analytic data

Topics Covered: Notification Status • Notification History • Individual Notification Details • ManageBridge Reporting 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

Message Sender Review Direct Access .net | .eu

Approximate Duration: 10 minutes 
Intended Audience: Notification Senders, Notification Creators, Notification Reviewers, ManageBridge Users 

This interactive scenario will assess your knowledge in preparation for the Mass Notification Certification Exam. 

Topics Covered: Mass Notification Fundamentals Review 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers 

 

How to Create Notification Templates Available to Different Roles Direct Access .net | .eu

Intended Audience: Notification Senders, Notification Creators

Having a notification template prepared can save precious minutes in an emergency. This short video covers how to create notification templates.

Applicable Everbridge User Roles: Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

 

How to Format Text for Specific Delivery Methods Direct Access .net | .eu

Intended Audience: Notification Senders, Notification Creators, Incident Senders, Incident Creators

Clear formatting promotes clear communication. This video covers how to effectively format messages across all delivery methods, including SMS, voice calls, and email.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

 

How to Unsubscribe or Re-subscribe from SMS Messages Direct Access .net | .eu

Intended Audience: System Administrator, Contact Record Manager

You can opt in or out of receiving SMS notifications from your organization easily with a few simple steps. This short video demonstrates how to unsubscribe or resubscribe to SMS notifications.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Dispatchers

 

How to Extend a Broadcast a Duration Direct Access .net | .eu

Intended Audience: Notification Senders, Notification Creators, Incident Senders, Incident Creators

Broadcast Duration is the length of time your notification can be active in order to send messages and receive confirmations. This short video covers how to configure Broadcast Duration, and its use cases.

Applicable User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

 

How to Unsubscribe or Re-subscribe from Emails Direct Access .net | .eu

Intended Audience: System Administrator, Contact Record Manager, Notification Senders, Incident Senders

Everbridge users can opt out, or back in, to receiving email messages. This short video covers both functions.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

 

How to Send a Notification Direct Access .net | .eu

Intended Audience: Notification Senders, Notification Creators

Everbridge allows you to keep your contacts up-to-date about an event through notifications. This short video covers how to send notifications within the Everbridge Manager Portal.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher

 

How to Review Notification Delivery Details Direct Access .net | .eu

Intended Audience: System Administrator, Notification Reviewers, Incident Reviewers, Visual Command Center Incident Reviewers

Reading your notification delivery details can help you understand how people are receiving your messages. This short video covers the Notification Details page, where to find your delivery details, and how best to read the data.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Group Manager, Dispatcher, Incident Operator, Mass Notifications Operator

 

Publishing Options Direct Access .net | .eu
Opt-In Engagement and Event Subscriptions Direct Access .net | .eu

Approximate Duration: 20 minutes
Intended Audience: System Administrator, Contact Record Manager, Incident Senders, Notification Senders

Sometimes you want to ask users to subscribe to a specific event to receive targeted notifications. This course covers the many features of community-driven event subscriptions. Within this module you will:

  • Familiarize yourself with Event Subscriptions
  • Learn how event subscription messages are similar, but separate, from normal notifications
  • Create, manage, and delete Event Subscriptions

Topics Covered: Community Engagement • Visitor Engagement • Event Subscriptions in Incidents and Notifications

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Data Manager

 

Everbridge Desktop Alerts Direct Access .net | .eu

Approximate Duration: 20 minutes
Intended Audience: System Administrator, Notification Senders, Notification Creators, Notification Reviewers, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

Using desktop alerts to broaden the reach of your notifications is an effective way to ensure that recipients see urgent messages quickly. In this course, you will learn how to:

  • Successfully enable Desktop Alerts
  • Maintain the Desktop Alerting application for Windows and Mac devices
  • Perform and integrate Desktop Alert functions to your messaging workflows

Topics Covered: Everbridge Desktop Alerts Set up • Using Everbridge Desktop Alert • Everbridge Desktop Alert Reporting

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

 

Publishing Options - IPAWS Direct Access .net | .eu
Mass Notification - IPAWS Alert Sender Direct Access .net | .eu

Approximate Duration: 35 minutes
Intended Audience:   IPAWS Message Senders, IPAWS Administrators

Sending an IPAWS Alert can keep the public informed with life-saving information through numerous delivery methods. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to use your origination software – Everbridge Suite. Within these courses you will:

  • Learn the basics of using IPAWS with Everbridge Suite
  • Create IPAWS alerts with Mass Notification and navigate CAP Channel information fields
  • How and where to check the status of an IPAWS alert
  • How to send an update to an IPAWS alert and how to cancel an IPAWS alert broadcast
  • Best practices and useful resources for sending IPAWS alerts to the public

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher

 

Incident Communications - IPAWS Alert Sender Direct Access .net | .eu

Approximate Duration: 35 minutes
Intended Audience:   IPAWS Message Senders, IPAWS Administrators

Sending an IPAWS Alert can keep the public informed with life-saving information through numerous delivery methods. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to use your origination software – Everbridge Suite. Within these courses you will:

  • Learn the basics of using IPAWS with Everbridge Suite
  • Create IPAWS alerts with Incident Communications using Incident Templates and navigate CAP Channel information fields
  • How and where to check the status of an IPAWS alert
  • How to send an update to an IPAWS alert and how to cancel an IPAWS alert broadcast
  • Best practices and useful resources for sending IPAWS alerts to the public

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher, Incident Operator

 

Mass Notification - IPAWS Administrator Direct Access .net | .eu

Approximate Duration: 25 minutes
Intended Audience:   IPAWS Message Senders, IPAWS Administrators

Sending an IPAWS Alert can keep the public informed with life-saving information through numerous delivery methods. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to use your origination software – Everbridge Suite. Within these courses you will:

  • Learn the basics of using IPAWS with Everbridge Suite
  • How to upload your IPAWS certificate to the Everbridge Manager Portal
  • How to configure your organization's SAME codes, Sender Agency Name, and IPAWS default options
  • How to create a PIN code to be used for your IPAWS credentials

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

 

Incident Communications - IPAWS Administrator Direct Access .net | .eu

Approximate Duration: 35 minutes
Intended Audience: IPAWS Administrators

As an IPAWS Administrator, your role is to configure your organization’s IPAWS settings to fit your jurisdiction’s needs when sending out alert messages to the American public. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to configure and navigate your origination software – Everbridge Suite. Within these courses you will:

  • Learn the basics of using IPAWS with Everbridge Suite
  • How to upload your IPAWS certificate to the Everbridge Manager Portal
  • How to configure your organization's SAME codes, Sender Agency Name, and IPAWS default options
  • How to create a PIN code to be used for your IPAWS credentials
  • How to create IPAWS alert Incident Templates for your message senders to use

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

 

How to Send an IPAWS Test Alert via Incident Communications Direct Access .net | .eu

Intended Audience: IPAWS Message Sender, IPAWS Administrator

Sending IPAWS test alerts can keep message senders proficient and your organization compliant with FEMA requirements. This short video covers how to send an IPAWS test alert with Everbridge Incident Communication.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Incident Operator

 

How to Send an IPAWS Test Alert via Mass Notification Direct Access .net | .eu

Intended Audience: IPAWS Message Sender, IPAWS Administrator

Sending IPAWS test alerts can keep message senders proficient and your organization compliant with FEMA requirements. This short video covers how to send an IPAWS test alert with Everbridge Mass Notification.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher, Mass Notification Operator

 

How to Update or Cancel IPAWS Alerts via Incident Communications Direct Access .net | .eu

Intended Audience: IPAWS Message Sender, IPAWS Administrator

After sending an IPAWS alert, you may need to send an update alert or cancel the alert broadcast altogether. This short video covers how to update or cancel an IPAWS alert with Everbridge Incident Communication.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Incident Operator

 

How to Update or Cancel IPAWS Alerts via Mass Notification Direct Access .net | .eu

Intended Audience: IPAWS Message Sender, IPAWS Administrator

After sending an IPAWS alert, you may need to send an update alert or cancel the alert broadcast altogether. This short video covers how to update or cancel an IPAWS alert with Everbridge Mass Notification.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher, Mass Notification Operator

 

How to Upload Your IPAWS Certificate Direct Access .net | .eu

Intended Audience: IPAWS Message Sender, IPAWS Administrator

This short video covers how to upload your FEMA-issued IPAWS certificate to Everbridge Suite and how to configure additional IPAWS settings for your organization.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

 

Reports Direct Access .net | .eu
Using Reports in Everbridge Suite Direct Access .net | .eu

Approximate Duration: 10 minutes
Intended Audience: System Administrator, Contact Record Manager, Notification Reviewers, Incident Managers, Incident Reviewers 

Reports can help you analyze for your organization areas of success and areas that need improvement. Within this module you will: 

  • Learn to generate Quick Reports and Custom Reports 
  • Use fields and filters to create and save custom reports with available notification and/or contact data.
  • Some best practices when reviewing the fields and information chose to create custom reports.

Topics Covered: What are Quick Reports & Custom Reports? • Types of Quick Reports: Notification Summary Report, Event Analysis Report, Detailed Notification Analysis Report, Escalation Summary Report, Unsubscribe Request Report, Addresses Outside Geo-Fence Report • Create Quick Reports and Custom Reports • Data and Filters available for Custom Reports 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers 

 

How to Locate Call Results Direct Access .net | .eu

Intended Audience: System Administrator, Contact Record Manager, Notification Reviewers, Incident Reviewers, Incident Managers

Reviewing your organization's notification data will help you know how to best reach your contacts. This short video covers where to find and read call results.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

 

Safety Connection Direct Access .net | .eu
Introduction to Safety Connection Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: System Administrator, Contact Record Manager, Notification Senders, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers, Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Reviewers, Visual Command Center Incident Managers

Safety Connection is an automated location-based alert messaging system designed to help keep your contacts safe. This course covers the basic functionality of Safety Connection. Within this course you will:

  • Identify key Everbridge Components that might be used for the communication piece in Safety Connection
  • Learn to add contacts manually, by CSV file upload, SFTP & API protocols, or invitation through Everbridge Mobile App
  • See how Safety Connection integrates with other software, including the Manager Portal, Badge Access, and Visual Command Center

Topics Covered: What is Safety Connection? • Track Contacts using Safety Connection with Badge Access • Static Locations and Dynamic Locations • Monitor Incoming Safety Connection Communications from Contacts using the Manager Portal • Universe Tab and Visual Command Center (VCC) • Safety Connection Communication Response Options using Notifications or Incidents

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

 

Safety Connection: The Everbridge Mobile Application Direct Access .net | .eu

Approximate Duration: 15 minutes 
Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers 

Safety Connection is a safety feature available through the Everbridge Mobile App. This course covers initial set up, key configurations, and management of the software. Within this course you will: 

  • Gain familiarity with Safety Connection
  • Set up initial configurations
  • Learn safety features available to contacts

Topics Covered: Setup Safety Connection for the Everbridge Mobile Application • Reviewing Safety Connection Default Buttons: SOS, Safe Corridor, Emergency Call, Contact Tracing • Configuring Safety Connection Incident Templates, Variables, and Notification Templates • Safety Connection Incident Variable Mapping • Safety Connection: Everbridge Mobile App End User Setup • Configure Default Safety Connection Buttons in the Manager Portal • Configure Custom Safety Connection Buttons in the Manager Portal • Create a Safety Threshold to Initiate an Incident or Notification • Review Incoming Safety Messages from the Manager Portal Universe tab 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

 

Safety Connection: Badge Access Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: System Administrator, Contact Record Manager, Notification Reviewers, Incident Managers, Incident Reviewers

Safety Connection Badge Access uses information from access control systems to automatically update last known locations of contacts.  This course covers the key concepts of Badge Access and provides an example workflow of how it works. Within this course you will:

  • Familiarize yourself with Badge Access key concepts and navigation
  • Differentiate static and dynamic locations
  • Configure buildings and location sources for badging

Topics Covered: Static Locations • Types of Dynamic Locations: Last Known Location and Expected Location • Badge Access and its Workflow • Add and Update Buildings • Upload a File of Buildings • Download Building Templates • Associate Specific Contacts with Buildings • View Buildings on a Map • Utilize Badging or Access system Connectors • Safety Connection iPaaS Connector Documentation • Safety Connection Rest API Documentation • Safety Connection Dynamic Location File Uploads

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

Safety Connection: Mobile Application Badge Direct Access .net | .eu

Approximate Duration: 35 minutes
Intended Audience: System Administrator, Contact Record Manager, Notification Senders, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

Safety Connection via the Everbridge Mobile App provides organizations another way of communicating danger to contacts. This curriculum covers key features of Safety Connection. Within these courses you will:

  • Use Safety Connection components to send and receive communications
  • Configure Safety Connection in the Manager Portal
  • Set-up custom safety buttons and self-reports

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

 

Safety Connection: Badge Access Badge Direct Access .net | .eu

Approximate Duration: 35 minutes
Intended Audience: System Administrator, Contact Record Manager

Badge Access for Safety Connection uses the integration of an organization's building security solutions and Everbridge to help ensure the safety of employees and facilities. Within these courses you will:

  • Set up Badge Access
  • Learn the Safety Connection workflow
  • Upload buildings through the Manager Portal

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

 

Safety Connection: Communications in the Manager Portal Direct Access .net | .eu

Approximate Duration: 10 minutes
Intended Audience: System Administrator, System Integration Specialist, Implementation Project Lead, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, Notification Senders, Notification Creators, Notification Reviewers

Safety Connection gives users a way to alert their organization if they feel they are in danger. This course covers the essentials of Safety Connection: how to configure it and how users can access it. Within this course you will:

  • Familiarize yourself with Safety Connection features
  • Find and filter safety communications in the Universe tab
  • Review details of an SOS

Topics Covered: Find and filter safety communications on the Universe tab • Review the details of an SOS, including the streaming video • Locate safety communications on the Map • Review the starting and end point of a Safe Corridor route on the Map

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Dispatchers

 

Settings Direct Access .net | .eu
Configuring Organization Settings Direct Access .net | .eu

Approximate Duration: 45 minutes
Intended Audience: System Administrator, Contact Record Manager

One crucial responsibility of an administrator is to manage your organization's settings within the Manager Portal. This course covers configuration options available to you. Within this course you will:

  • Navigate available options under the Settings tab
  • Discover different use cases for each setting
  • Consider which settings may work best for your organization

Topics Covered: How Settings function in your Organization • Basic Organization Settings • Base Information • Login Message • Regional Settings • Map Settings • Map Defaults • Contact Display Properties • Shape Library • Display Layers • Custom Maps • Using Point Address Data • Publishing Option Settings • Everbridge Network • Everbridge Network - Organization Identity • Everbridge Network - Subscribe and Publish • Social Media • Web Posting • Audio Bulletin Board • Premium Audio Bulletin Board • Notification Settings • Default Options • SMS Options • Sender Information • Delivery Methods • Broadcast Throttling • Conference Bridges • Phone – Voice Greeting • Email – Header & Footer • Contacts and Group Settings • Contact Record types • Country Codes • Additional Information • Alert Subscriptions • Incident Subscriptions • Secure FTP • Groups

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

Digging Deeper with Settings: Notifications Direct Access .net | .eu

Approximate Duration: 40 minutes
Intended Audience: System Administrator

As an administrator, it is your role to configure the Notifications settings for your organization. This course covers configuration options available to you. Within this course you will:

  • Set base communications for your system
  • Navigate the Notifications settings available to administrators
  • Learn general tips, tricks, and use cases for different settings

Topics Covered: Settings Notification Default Options • Configure Organization Messaging • Default Options: Imminent Threat to Life, Notification Language, Voice Delivery PIN, Confirmation Requested, Voicemail Preference, (Standard) Message Only, Message with Confirmation, No Message, Broadcast Cycles, Broadcast Settings, Interval Between Cycles, Interval Between Delivery Methods, Delivery Order, Notification Escalations, Allow Separate Email Content, Launch Notifications by Phone  • SMS Options: Include Title in SMS Messages, Include Short URL in SMS Confirmation, SMS Message Prefix  • What is SmartPath? • SmartPath: URL Duration, Header on SMS URL Web Page, Custom Badge, SMS to Email Router • Sender Information: Sender Email Display, Reply to Email, Sender Caller ID • Configuring Delivery Methods for the Organization • Allow Unsubscribe from Phone • Allow Unsubscribe from Email • Add and Edit Delivery Methods • All Possible Delivery Methods • Global Message Credits • What is Broadcast Throttling? •  Why is Broadcast Throttling Important? • Configure Broadcast Throttling • Broadcast Throttling Rules • Conference Bridges • Standard Conference Bridge • Smart Conference Bridge • Configuring Conference Bridges • Phone: Voice Greeting, Non Priority Greeting, Priority Greeting • Email: Header & Footer

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

Member Portal Configuration Direct Access .net | .eu

Approximate Duration: 10 minutes
Intended Audience: System Administrator, Contact Record Manager

The Member Portal allows you to invite potential contacts to sign up for notifications. It also allows existing contacts to update their information. This course covers the essentials of configuring and deploying your Member Portal. Within this course you will:

  • Gain familiarity with the Member Portal
  • Configure key settings of the Member Portal
  • See how potential contacts experience the sign-up and log-in pages

Topics Covered: Member Portal Configuration • What is the Member Portal Sign-Up Experience? • What happens when a contact signs-up? • What settings control the new contact sign-up options? • What is the Member Portal login Experience?

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

How to Create a Conference Bridge Direct Access .net | .eu

Intended Audience: System Administrator, Notification Senders, Notification Creators, Incident Senders, Incident Creators

A Conference Bridge is a collaborative call with your contacts that can be deployed during an emergency or when you just need a convenient space for discussion. This short video covers how to create Conference Bridges.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

 

How to Create and Use Delivery Methods Direct Access .net | .eu

Intended Audience: System Administrator, Contact Record Manager 

Delivery methods such as SMS, email, and voice call are all available to you in Everbridge Suite. This short video covers how to configure delivery methods as an administrator. 

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers 

 

Configuring Account Settings Direct Access .net | .eu

Approximate Duration: 10 minutes
Intended Audience: System Administrator

Account Administrators are responsible for configuring permissions of all users. This course introduces you to key settings at the Account level and shows how those settings impact organizations within. Within this course you will:

  • Learn about account level notification settings
  • Differentiate security settings
  • Configure system settings, including password preferences and Single Sign-On

Topics Covered: Configure Account Settings • Key configurations • Security Settings • Default settings for Notifications sent from the Account level

Applicable Everbridge User Roles: Account Administrators

 

How to Set Up an Email Ingestion Integration Direct Access .net | .eu

Intended Audience: System Administrator, Incident Creators, Notification Creators

This short video covers how to set up a new email ingestion integration.

Applicable User Roles: Account Administrators, Organization Administrators

 

Using CMDB Group Lookup Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

A Configuration Management Database (CMDB) Group is a time-saving tool that allows you to form dynamic groupings of many groups based on relationships and other configured information. This course covers how to use CMDB Group Lookup. Within this course you will:

  • Familiarize yourself with CMDB Group Lookup functionality
  • Use CSV file for bulk creation mapping
  • Use the Existing Object Name Variable to target communications

Topics Covered: What is CMDB Group Lookup? • CMDB Group Lookup Functionality • Manually create a Mapping of Properties and Corresponding Values • Manually Edit or Delete CMDB Properties and Values • Format a CSV file for bulk creation CMDB Mapping • Upload a CSV file for CMDB Mapping • Target Communications with Existing Object Name Variable • Manage Properties and Values • Download the Properties Template • Add Information to the Properties Template • Upload Properties and Values to CSV File

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

 

How to Set Up Everbridge Mobile App as a Delivery Method Direct Access .net | .eu

Intended Audience: System Administrator

To enable push alerts for your contacts, you must first set the Everbridge Mobile App as a Delivery Method. This short video covers how to set up Everbridge Mobile App as a Delivery Method within the Manager Portal.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

 

How to Enable Search Terms for the Everbridge Mobile App Direct Access .net | .eu

Intended Audience: System Administrator

Everbridge allows you to enable search terms for your Everbridge Mobile App so your contacts can search for your organization's Member Portal page within the application. This short video covers how to configure up to three search terms on the Everbridge Manager Portal for your contacts.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

How to Enable Message Confirmations Direct Access .net | .eu

Intended Audience: System Administrator

Having your recipients confirm they have received your notification can be even more beneficial to improving your organization's messaging. This short video covers how to enable default message confirmation within the Everbridge Manager Portal Settings.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

 

Users | Access Direct Access .net | .eu
User Roles and Permissions Direct Access .net | .eu

Approximate Duration: 15 minutes
Intended Audience: System Administrator

Roles allow administrators set permissions for what users can access and change in the Everbridge Suite. Within this course you will:

  • Differentiate roles and their unique permission settings
  • Map appropriate roles to users based on performance needs
  • Learn troubleshooting strategies and how to access online help

Topics Covered: User Role Type Basics • View User Roles • Assign User Roles • Edit User Roles • User Role Use Cases • User Role Permissions • Troubleshoot User Roles • User Roles Best Practices

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

Adding and Managing Users Direct Access .net | .eu

Approximate Duration: 20 minutes
Intended Audience: System Administrator

Users are the people who send important notifications for your organization. This course covers how to add and manager users in your Manager Portal. Within this course you will:

  • Add, disable, enable, and delete users from your Manager Portal
  • Edit user information, reset passwords, and set specific roles across organizations
  • Bulk add users with a CSV file

Topics Covered: Users tab • Access tab • Download User list • Add Users • Manually Add Users • Upload Users • User Upload Results and Errors • Send User registration invitations • Manage Users • Edit Users • Add a Role for a User • Disable Users • Enable Users • Delete Users • User Password Reset

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

How to Assign Roles to Other Users Direct Access .net | .eu

Intended Audience: System Administrator

Roles within Everbridge Suite allow you to specify who has permission to various components of the platform. This short video covers how to assign specific roles to specific users.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

How to Unlock User Accounts Direct Access .net | .eu

Intended Audience: System Administrator

When users are locked out of their accounts, there are multiple options to help. This short video covers how users can unlock their own account and how you can unlock it for them.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

How to Send a Forgot Password Email Direct Access .net | .eu

Intended Audience: System Administrator

When a user forgets their password, they can reset it using the "Forgot Password" self-service function. This short video covers how to use this feature.

Applicable User Roles: Account Administrators, Organization Administrators

 

Configuring Single Sign-On Direct Access .net | .eu

Approximate Duration: 20 minutes
Intended Audience: System Administrator

Integrating Everbridge with your Single Sign-On platform streamlines ease of access for your users. This training covers key Single Sign-On settings with common troubleshooting methods and best practices to successfully adopt Everbridge Suite to your Single Sign-On platform.  Within this course you will:

  • Identify the Account and Organization level settings to configure Single Sign-On within Everbridge Suite
  • Navigate within the Single Sign-On settings for Manager Portal and Member Portal
  • Perform the workflow of uploading a new metadata file into the Everbridge system
  • Outline the general configuration process with Specific IdPs

Topics Covered: SAML SSO Settings • Setup SSO for Manager Portal • Enable SSO for ManageBridge • SSO Best Practices • Update SSO for Manager Portal • Reconfigure SSO for Manager Portal • Update SSO User ID • Upload SSO User ID for Contacts • SSO Testing • SSO Troubleshooting Tips

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

 

How to Register your User Profile Direct Access .net | .eu

Intended Audience: All Learners

To be a user and access the Everbridge Manager Portal, you will need to register a profile. This short video covers how to register your user profile in Everbridge Suite.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Group Manager, Dispatcher, Data Manager, Mass Notifications Operator, Incident Operator

 

VCC Direct Access .net | .eu
Introduction to the Visual Command Center (VCC) Direct Access .net | .eu

Approximate Duration: 15 minutes 
Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers 

Organizations have assets all around the globe. Visual Command Center (VCC) is a unique tool that depicts a real-time picture of risk events to help you protect those assets. Within this course you will: 

  • Navigate VCC and discover use cases
  • Learn steps in a Critical Event Management (CEM)incident workflow
  • Use key terms to prepare your organization for critical events

Topics Covered: Visual Command Center (VCC) Overview • VCC Main Interface Elements • Relationship between VCC and Manager Portal • Overview of Critical Event Management Model (Assess, Locate, Act, Analyze) • VCC Key Terms • VCC Incident Workflow Steps

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators 

 

Visual Command Center: Assess and Locate Direct Access .net | .eu

Approximate Duration: 40 minutes
Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

Any effective Critical Event Management begins by assessing the situation and locating assets valuable to your organization. This course covers ways the Visual Command Center (VCC) can help you assess an emerging situation, and locate important assets. Within this course you will:

  • Learn about Alerts and how they are triggered by risk events impacting your organization's assets
  • Navigate VCC to locate assets.

Topics Covered: What are Alerts? • Review active Alerts in VCC • What are Assets? • Find Assets impacted by a specific Alert • What is a Risk Event? • What is the Contextual Feed? • Filter or organize information in the Items panel • Download the VCC Report • Add Risk Events and Contextual data to the Map

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

 

Visual Command Center: Act and Analyze Direct Access .net | .eu

Approximate Duration: 30 minutes
Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

After assessing a critical event and locating important assets, the next steps in a Critical Event Management workflow are to act on and analyze risk information. This course covers how Visual Command Center (VCC) enables can inform your decision making. Within this course you will:

  • Review Alerts and how they are generated
  • Familiarize yourself with available action options, including how to launch Incidents
  • Run reports to consolidate alert data and send to appropriate people

Topics Covered: Handling an in-process Alert Situation • Review Alert Response Options • Anatomy of an Incident in VCC • Launch an Incident in VCC • VCC Reporting • VCC Excel Report • VCC Export Map • VCC Alert Report

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

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