EBU: Everbridge University Course Catalog

Approximate Duration: 1 hour, 45 minutes
Intended Audience: Notification Senders, Notification Creators, Notification Reviewers, ManageBridge Users

Mass Notification allows your organization to communicate key events and information to the contacts. This certification prepares learners to send those notifications and their vital information through the Manager Portal. Within these courses you will:

• Create notifications and navigate required information
• Select contacts and adjust notification settings
• Prepare and schedule notifications for future scenarios
• Analyze sent notifications to assess their effectiveness

A final assessment must be passed with 80% or higher to receive the Mass Notification Sender certification.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

This certification exam policies can be found here, and certification FAQs can be found here.

Approximate Duration: 1 hour

Intended Audience: Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, ManageBridge Users

Critical events evolve quickly. Incident Operators are responsible for adapting and managing messaging as these events unfold. This certification prepares learners to launch, update, and close Incidents as part of that process. Within the course you will:

• Launch scenarios and incidents
• Adjust variables within an incident

A final assessment must be passed with 80% or higher to receive the Incident Communications Operator Certification.

The certification FAQ’s can be found here.

Applicable Everbridge User Roles: Incident Administrators, Incident Operators

Approximate Duration: 2 hours, 45 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

When critical events occur, it is essential that appropriate systems, processes, and tools are in place to respond. This certification prepares learners to preset variables, templates, and scenarios before emergencies arise. Within these courses you will:

• Create and manage incident templates and Scenarios
• Use variables and set up IC Operators
• Generate and read custom incident reports

A final assessment must be passed with 80% to receive the Incident Communications Administrator Certification.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

The certification FAQ’s can be found here.

Approximate Duration: 1 hour, 10 minutes

Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

Visual Command Center (VCC) Operators determine how an organization responds to critical events that may impact contacts, facilities, or customers. This certification curriculum covers the daily functions of an Operator or Analyst by simulating dashboards and use-case scenarios. Within these courses you will:

• Assess and analyze new incidents
• Review and choose action options to respond to incidents
• Learn to locate available reports and alert information

A final assessment must be passed with 80% or higher to receive the Visual Command Center Operator certification.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 2 hours, 45 minutes

Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

IT Alerting (ITA) involves the routing of incidents to appropriate contacts, as well as the reporting of data collected during that process. This certification covers configuration skills essential for an IT Alerting Administrator. Within this curriculum you will:

• Create and maintain variables and incident templates
• Navigate the IT Alerting Dashboards
• Identify the components available for incident routing

A final assessment must be passed with 80% or higher to receive the IT Alerting Administrator certification.

Applicable User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 1 hour, 15 minutes

Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

IT Departments rely on accurate information for the creation, resolution, and management of ongoing incidents. This certification curriculum teaches the ins-and-outs of the IT Alerting (ITA) dashboard and how best to monitor and analyze critical events. Within these courses you will:

• Familiarize yourself with navigating the IT Alerting dashboard
• Learn how to open Incidents and filter details
• Monitor trends and review graphs

A final assessment must be passed with 80% or higher to receive the IT Alerting Operator Certification.

Applicable User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 5 minutes

Intended Audience: Everbridge University Users

This video provides a general overview of Everbridge University. It covers the navigation and organization of courses.

Topics Covered: Everbridge University

Applicable Everbridge User Roles: Everbridge University Users

Approximate Duration: 20 minutes
Intended Audience: Everbridge University Power Users

Everbridge University Power Users can administer training, monitor learner progress, and generate insightful reports, empowering them to optimize learning outcomes and streamline administrative training tasks.  Within this course you will:

• Learn effective strategies for managing learner experiences, including enrolling learners in training, messaging them, and providing access to relevant courses.
• Develop proficiency in generating and analyzing various reports, including learner activity, course summaries, and certificates, to monitor progress and optimize training initiatives.

Topics Covered:  Power User Navigation Panel • Power User Dashboard Widgets • Learner Experience • Enroll Learners in Training • Messaging Learners • My Courses • Pinned Reports • Courses • Course Enrollments • Users • User Enrollments • Learner Activity • Learner Progress • Course Activity • Course Summary • Curricula Activity • Certificates • Generated Reports • Saved Reports • Saving Report Layouts • Scheduling Emailed Reports

Applicable Everbridge User Roles: Account Administrators

Approximate Duration: 14 hours

Intended Audience: System Administrator

This curriculum offers a comprehensive overview of the implementation and maintenance of your Everbridge system. Completing this curriculum meets the requirements for Mass Notification Message Sender and Incident Communications Administrator certifications. Within these courses you will:

Learn the essential functions of your Everbridge Suite such as managing contacts, sending notifications, and reviewing data about sent messages.
Discover use cases for Incident Management and how they're different from regular notifications
Set up and manage the Everbridge Mobile app and ManageBridge.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 10 minutes

Intended Audience: All Learners

This course covers concepts essential to using the Manager Portal. Within this course you will:

• Gain familiarity with the Manager Portal
• Learn key concepts such as the different between an account and organization
• Identify roles and how they affect users

Topics Covered: Log in to Manager Portal • Difference between Users and Contacts • Difference between an Account and Organization • How Roles affect Users • Navigate Manager Portal

Applicable Everbridge User Roles: All Users

Approximate Duration: 4 Hours, 50 minutes

Intended Audience: System Administrator

Account Administrators control all settings for organizations within the account. This curriculum covers the roles and responsibilities of an Account Administrator and how to best complete tasks your organization requires. Within these courses you will:

• Familiarize yourself Account Administrator expectations and duties
• Navigate the Manager Portal
• Learn about administrative tasks, set up processes, and contact management in the Manager Portal

Applicable Everbridge User Roles: Account Administrators

Approximate Duration: 6 hours 20 minutes

Intended Audience: System Administrator

Organization Administrators configure and define the Everbridge experience for a specific organization. This curriculum covers the roles and expectations of an Organization Administrator, basic functionality in the Manager Portal, and some best practices. Within these courses you will:

• Familiarize yourself with the Organization Administrator role and the Manager Portal
• Explore administrative tasks, set up processes, and data management tools

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 3 Hours

Intended Audience: Contact Record Manager, Notification Senders, Notification Creators, Notification Reviewers

Group Managers create and maintain groups of contacts in the Manager Portal. This curriculum covers the essential responsibilities and functionalities required of a Group Manager. Within these courses you will:

• Familiarize yourself with groups and sending messages
• Configure group settings
• Read reports and assess delivered notifications

Applicable Everbridge User Roles: Group Managers

Approximate Duration: 4 Hours

Intended Audience: Contact Record Manager

Data Managers maintain your organization's contact database. This curriculum covers the essential skills required of a Data Manager. Within these courses you will:

• Learn the roles and responsibilities of a Data Manager
• Familiarize yourself with contact functionality in Everbridge Suite
• Add, update, and organize contact information in the Manager Portal

Applicable Everbridge User Roles: Data Manager

Approximate Duration: 10 minutes

Intended Audience: Contact Record Manager

This course introduces Contacts and how they are used in the Manager Portal. Within this course you will:

• Locate tools to configure, organize, and report contact data.
• Learn to navigate the Contacts tab

Topics Covered: Navigate the Contacts tab • Contacts tab Functions • Open a Contact Record • Contact Record sections

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Data Managers

Approximate Duration: 25 minutes

Intended Audience: Contact Record Manager

Different organizations have different needs when it comes to adding contacts for messaging. This course covers several ways to import contact data in your Manager Portal. Within this course you will:

• Discover ways to add first-time contacts manually, and by uploading a CSV file
• Learn about options to integrate your servers and Everbridge organizations directly using SFTP and API
• Learn how to invite members to register themselves with a Member Portal

Topics Covered: Required Contact Fields • Creating a Contacts Manually • Formatting CSV for Contact Upload • Download Contact Upload • CSV Template • Contact Upload • Locating SFTP Upload Information • Locating API Resources • Member Portal Contact Profile Creation

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 60 minutes

Intended Audience: Contact Record Managers

Updating your contacts through a file upload is a efficient way to manage your organization's people and keep them informed. This curriculum contains all learning content needed to successfully manage your contacts with a .csv upload. Within this curriculum you will:

• Learn about different options to upload your file
• Format a .csv file for a successful contact upload
• Review ways to maintain and preserve groups in your file upload
• Attend a recorded Contact Upload and Management Best Practices webinar

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Data Managers

Approximate Duration: 20 minutes

Intended Audience: Contact Record Manager

Bulk updating contacts through file upload is an efficient method of managing contacts. This course offers a step-by-step walkthrough of how to maintain and upload your contact file. Within this course you will:

• Prepare a file upload by using a template or back-up template.
• Learn about different options to upload your file
• Verify contact accuracy after upload

Topics Covered: Contact Upload Best Practices • Add a Contact Record • Download Backup of Contact Database • Review Contact Upload File Formatting • Methods to Upload Contacts • Types of Contact Uploads • Update Contacts using CSV Upload • Delete Contacts using CSV Upload • Restore Contacts using CSV Upload • Replace Contacts using CSV Upload • Upload Contacts File in Manager Portal • Review Contact Upload Errors

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Data Managers

Approximate Duration: 20 minutes

Intended Audience: Contact Record Manager

Groups and Rules are tools that help you prepare targeted notifications. This course covers how to configure groups and rules. Within this course you will:

• Familiarize yourself with groups and rules
• Learn to create and modify groups and rules
• Identify use cases for groups and rules

Topics Covered: Create a Group • Manage a Group • Create a Rule

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 15 minutes

Intended Audience: Contact Record Manager

As your user population changes, it is important to reflect those changes in your Manager Portal. This course discusses how to maintain up-to-date contact records. Within this course you will:

• Learn to manually update, delete, and restore contacts
• Use a CSV file to mass update, replace, delete, and restore contacts

Topics Covered: Update Contacts • Delete Contacts • Restore Contacts • Mass Update Contacts using CSV Upload • Mass Delete Contacts using • CSV Upload • Mass Restore Contacts using CSV Upload

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 20 minutes

Intended Audience: Contact Record Manager

The Manager Portal can record a lot of useful data beyond basic contact information to help suit your organization's needs. This course covers those data records and how they can inform more detailed contact reports. Within the course you will:

• Review delivery methods (for example: Email, mobile app, SMS, fax)
• Discover additional info fields available in the Manager Portal
• Learn to run custom reports

Topics Covered: Download Contact Database • Create and Edit Delivery Methods for the Organization • Create and Edit Additional Information Fields for the Organization • Create and Edit Record Types for the Organization • Create Custom Contact Reports

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Data Manager

Approximate Duration: 1 hour, 30 minutes

Intended Audience: Contact Record Manager

Contacts are the people you're trying to reach. Keeping up-to-date contact information is essential to meeting your organization's messaging need. This curriculum cover the basics of managing your contact record in the Manager Portal. Within these courses you will:

• Learn ways to add, update, and delete contacts
• Use groups and rules to organize contacts
• Generate contact reports

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Contact Record Manager, Notification Creators, Incident Creators, Incident Managers

An on-call schedule is tool to help users reach only appropriate contacts based on shifts and on-call times. This course covers how to set up and implement a calendar in the Manager Portal. Within this course you will:

• Create, add shifts, and add staffing to a new calendar
• Send notifications to on-call contacts
• Navigate the audit log

Topics Covered: What is the On-Call Calendar? • Create a new Calendar • Add Shifts to a Calendar • Add Staff to a Shift • Active vs. Inactive Calendars • Published vs. Unpublished Calendars • Edit a Calendar • Copy a Calendar • Delete a Calendar • Create a Shift • Edit a Shift • Delete a Shift • Edit Staffing • Scheduling Views • Make a Staff Member Unavailable • Identify Replacement Staff • Scheduling Audit Log

Applicable Everbridge User Roles: Organization Administrators, Group Managers, Incident Administrators, Data Manager

Intended Audience: Contact Record Manager

Groups are a valuable way of organizing contacts for more targeted messages. This short video covers how to create a group and add contacts to the group within Everbridge Suite.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Group Manager, Data Manager

Intended Audience: Contact Record Manager

Rules let you select groups of contacts based on information in your contact record. This short video demonstrates how to create rules within the Manager Portal.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Group Manager, Data Manager

Intended Audience: Contact Record Manager

Uploading contacts is how you make sure the right people are getting your messages. This short video covers different upload options available to you.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Data Managers

Intended Audience: Contact Record Manager

This short video covers how to add contacts to groups, and create new groups, with a file upload.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 10 minutes

Intended Audience: Contact Record Manager

Contacts are the heart of any organization using Everbridge Suite. This course covers general concepts and skills essential to managing user data in the Manager Portal. Within this course you will:

• Navigate the Manager Portal
• Learn ways to add, remove, and update contacts
• Configure key settings in the Manager Portal

Topics Covered: Navigate the Manager Portal • Navigate the Contacts tab • Functions of the Contacts tab • Contact Records.

Applicable Everbridge User Roles: Data Manager

Intended Audience: Contact Record Manager

Private Member Portals allow you to invite contacts to access your portal with a registration email. This short video covers how to send these invitations within Everbridge Suite.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Intended Audience: System Administrator, Contact Record Manager

Account Administrators are often responsible for maintaining contacts across multiple organizations. This short video covers how to upload contacts to all your organizations and other relevant functionality.

Applicable Everbridge User Roles: Account Administrator

Intended Audience: Contact Record Manager

Backing up contact data is a best practice to help protect user data. This short video describes how to back up user contact data.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Data Manager

Approximate Duration: 45 minutes

Intended Audience: Contact Record Manager

Groups and Rules are a great way to organize contacts in your Manager Portal. This curriculum covers the essentials of managing contacts. Within these courses you will:

• Familiarize yourself with the Contacts tab
• Add and remove contacts
• Configure groups and rules to meet your organization's needs

Applicable User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Intended Audience: Contact Record Manager

Groups, and the contacts in them, can be managed by in bulk by uploading a contact file in the Everbridge Manager Portal. This short video covers how to manage your groups using your .CSV file upload.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Intended Audience: Contact Record Manager

The “Update” option for uploading contact files adds new contacts and updates existing information based on the data in the contact file. This short video covers how to use the “Update” function when uploading your contacts.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Intended Audience: Contact Record Manager

Contacts must be added to your organization in order for them to receive messages. This short video covers how to manually add one contact.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Manager, Data Manager

Intended Audience: System Administrator, Contact Record Manager

You can opt-in or opt-out of receiving voice notifications from your organization easily with a few simple steps. This short video covers how to Unsubscribe or Re-subscribe with voice notifications.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Intended Audience: Contact Record Manager

The “Replace” option for uploading contact files deletes and updates new contacts based on the data in the contact file. This short video covers how to use the “Replace” function when uploading your contacts.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Intended Audience: Contact Record Manager

Rather than manually entering contacts, you can upload contacts in bulk using a .CSV file. This short video covers how to properly format the .CSV file for a successful contact upload.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Intended Audience: Contact Record Manager

Contact Record Types allow you to classify contacts into high level categories, typically based on their sources. This short video covers the process for creating a new Contact Record Type and editing the default.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

Intended Audience: System Administrator, Contact Record Manager

Uploading will help manage your contact database efficiently. This short video covers different upload options Everbridge Suite.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Approximate Duration: 50 minutes

Intended Audience: System Administrator, Critical Event Senders, Critical Event Creators, Critical Event Reviewers, Critical Event Managers, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers, ManageBridge Users

In times of crisis, your organization may have messaging needs beyond individual notifications. It may need continuous, updated messaging across delivery platforms. It may need special reporting, impact tracking, or templates. This course covers how to prepare and use Crisis Management, a special kind of messaging tool. Within this course you will:

• Learn about the life cycle of an event from when one is launched to when it is closed
• Prepare Critical Event templates
• See how critical events are launched and managed using the ManageBridge app

Topics Covered: Manage Critical Event Home Dashboard • Create Critical Event Home Widget • Crisis Management Document Library • Add Files to the Crisis Management Document Library • Upload a File in the Crisis Management Document Library • Download a File from the Crisis Management Document Library • Delete a File from the Crisis Management Document Library • Crisis Management Form Library • Types of Forms • Create a Form • Create a Crisis Management Task List Template • Edit an Existing Crisis Management Task List • Critical Event Templates • Create a Critical Event Template • Edit a Critical Event Template • Delete a Critical Event Template • Launch a Critical Event • When to Launch a Task List • Launch a Task List • Edit a Task • Add a New Task • Access Tasks • Manage Tasks in a Task List • Edit the Task Owner • Launch an Incident within a Critical Event • Add an Existing Incident to a Critical Event • Update Tasks from the Member Portal as an Assignee • Create a Custom Dashboard on the Critical Event Details page • Save Custom Dashboard on the Critical Event Details page as a Template • Configure a Critical Event Details Impact Tracker • Add a Contact Survey to a Critical Event Closing a Critical Event • Export the Critical Event: Audit Log • Export the Critical Event: Situation Report • Generate a Critical Event: Form Report • Critical Event Management User Permissions by Role • Create a Task List in ManageBridge • Edit a Task List in ManageBridge • Add Documents in ManageBridge • Create a Critical Event Template in ManageBridge • Launch a Critical Event from a Template in ManageBridge • Launch a new Critical Event from ManageBridge

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 20 minutes
Intended Audience: System Administrator

In this course, we'll introduce you to Everbridge 360™ and cover its core features, including:

• Proactive responses and optimized navigation.
• A seamless user experience with smooth transitions and a new left-side menu.
• The importance of event types for streamlined communication, their structure, and customization options.
• Enhanced Communications workflow in Everbridge 360, enabling swift responses to emergencies through automated and ad-hoc messaging.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Approximate Duration: 40 minutes

Intended Audience: System Administrator

Explore some of the newest Everbridge 360 updates with our Customer Success Team.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Approximate Duration: 50 minutes

Intended Audience: System Administrator

Learn all about Everbridge 360 and how you can leverage the new enhancements.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator

Approximate Duration: 10 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

This course covers Incident Communications and its place in a critical response plan. Here you will:

• Gain familiarity with navigating Incident Communications
• Learn how Incident Communications align with notifications
• Explore the phases of Incident Notifications workflow

Topics Covered: Incident Basics • Incident Overview • Incident Structure • Incident Workflow

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 20 minutes

Intended Audience: Incident Creators, Incident Managers, Incident Reviewers

Variables are custom fields that help users reduce and launch incidents quickly. This course covers how to create variables in Incident Communications. Within this course you will:

• Identify how variables work as part of an incident template
• Create several types of variables and explain how they function
• Update an existing variable

Topics Covered: Incident Variable Functionality • Incident Variable Creation • Incident Variable Types • Incident Variable Management

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 40 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, ManageBridge Users

This course is designed to teach Incident Operators or Administrators the process of launching a new incident through the Everbridge Manager Portal. By the end of this course, you will be able to:

• Launch an incident
• Manage an incident through its life-cycle
• Close an incident

Topics Covered: Launch Incidents • Manage Incident Life Cycle • Update Incidents • Close Incidents • Incident Settings • Incident Journal • ManageBridge Incidents

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 45 minutes

Intended Audience: Incident Creators, Incident Managers, Incident Reviewers

Incident templates allow you to send notifications more quickly in times of emergency. This course covers basic functions and use cases of incident templates. Within this course you will:

• Identify different functionalities of Incident Templates
• Familiarize yourself with configurations and settings in Incident Templates
• Learn to use templates and other available publishing options

Topics Covered: Incident Template Functions • Creating an Incident Template • Configuring Incident Form and Message • Incident Publishing Options • Incident Rules for Contact Selection • Incident Conditions for Contact Selection • Contact Batching for Required Responses • Incident Template Default Settings • Incident Template Conditional Settings • Edit Incident Operator Permissions • Create Incident Notification Phases • Manage Incident Templates

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 10 minutes

Intended Audience: Incident Creators, Incident Managers, Incident Reviewers

Scenarios allow you to send customized incident notifications to targeted audiences. This course covers how to create scenarios and discusses when you should use them. Within this course you will:

• Discover scenario functionality
• Create scenarios and arrange variables within them
• Delete templates from a scenario, and delete a scenario altogether.

Topics Covered: Scenarios Overview • Creating Scenarios • Managing Scenarios

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 10 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, ManageBridge Users

Reviewing incident-related data allows your organization to analyze outcomes of an incident, and improve your communication plan for future incidents. Within this course you will:

• Access information related to a launched incident
• Locate and review Incident Reports
• Navigate these same details from ManageBridge

Topics Covered: Incident Use Cases • Incident Reports • Incident Notification Details • Incident Quick Reports • Incident Custom Reports • ManageBridge Incident Reporting

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Contact Record Manager, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

Incident Subscriptions allow people to opt in to receive automatic notifications. This course covers how to set up and navigate Incident Subscriptions. Within this course you will:

• Gain familiarity with Incident Subscription
• Create and add new contacts to an Incident Subscription
• Publish an Incident Subscription to a Member Portal

Topics Covered: Incident Subscription Functionality • Create a new Incident Subscription • Add a Combination to an Incident Subscription • Administrator Managed Incident Subscriptions • Self-Service Member Managed Incident Subscriptions • Add Contacts (or groups) to an Incident Subscription • Publish an Incident Subscription to a Member Portal • Limit the visibility of a combination in the Member Portal • Include the Incident Subscribers as recipients in an Incident Template

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 15 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

Public Incident Zones are an efficient way to send messages to recipients, including non-contacts, based on a mapped area. This course covers how to create and use a public incident zone. Within this course you will:

• Create and manage a public incident zone
• View a public incident zone from a recipient view

Topics Covered: Public Incident Zones • Public Incident Zone Cautions and Restrictions • New Notification in a Public Incident Zone • Managing a Public Incident Zone with options: Stop or Extend Incident Zone • Public Incident Zone Reporting of Contacts and Anonymous Recipients • How Public Incident Zones appear in the Everbridge Mobile App

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Intended Audience: Incident Senders

Incidents are a useful way to notify your contacts of specific events using quick template based automated planning. This short video covers how to launch an Incident within Everbridge Suite.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Intended Audience: Incident Senders, Incident Reviewers, Incident Managers

After an event or situation has ended or been resolved, you need to close the messages you have sent to your contacts. This short video shows you how to close an incident, which can be done with or without a final notification to your recipients.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Intended Audience: Incident Creators

Important aspects of an incident can be pre-populated ahead of time with the help of Incident templates. This short video shows you how to create an Incident Template from scratch.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Intended Audience: Incident Senders, Incident Managers

Everbridge allows you to schedule incidents for a specific date and time in case you have recurring incidents or when incidents are known to occur at a specified time. This short video shows how to schedule an incident in the Manager Portal

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Intended Audience: Incident Senders, Incident Reviewers, Incident Managers

Certain events require you to update your contacts after you've initially sent out an incident. This short video shows you how to send additional messages for any open incident by sending an update notification.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Intended Audience: Incident Senders, Incident Reviewers, Incident Managers

Viewing past messaging through Everbridge plays a vital part in improving your notification sending capabilities and skill. This short video shows you how to review your past Incidents.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 5 minutes

Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers

When technology incidents occur, it's important to alert the right people as quickly as possible. This course covers the basics of IT Alerting, an automated system used to reach IT resolvers when they're needed. Within this course you will:

• Familiarize yourself with IT Alerting
• Discover use cases
• Navigate IT Alerting features in the Manager Portal

Topics Covered: What is IT Alerting? • IT Alerting Workflow • IT Alerting Use Cases • IT Alerting Navigation

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 10 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

IT Alerting (ITA) automates communication and improves your organization's response time to IT incidents. This course covers a general overview of navigating the Open Incidents subtab, finding information, and accomplishing basic tasks in the ITA Dashboard. Within this course you will:

• Navigate the Open Incidents subtab
• Review and filter open incidents for more precise information
• Locate time relevant metrics for incident resolution

Topics Covered: Navigate to the ITA Open Incident screen • Review Open Incidents by Priority or Process • Filter Open Incidents • View types of Incident Acknowledgement based on a Priority or Process • Find Incident information from Process or Priority metrics • Locate time relevant metrics for Incident resolution

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers

Approximate Duration: 5 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

The Trends subtab of IT Alerting (ITA) allows you to search for and display information about incidents and resources. Within this course you will:

• Familiarize yourself with the Alerting Trends subtab
• Locate trend data by incidents
• Locate trend data by resources

Topics Covered: ITA Trends screen • Navigate to the Incidents or Resources Screen • View Time and Number of Incidents for a data point • Filter Incidents by Incident Type, Chart Metrics, or Time Frame • Filter Resources by Resources Name, Chart Metrics, or Time Frame • Locate data points for Time and number of Incidents.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers

Approximate Duration: 5 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

The Operations subtab on the IT Alerting (ITA) Dashboard provides a list of incidents, processes, and resources in your organization. This course covers the essentials of the Operations subtab. Within the course you will:

• Gain familiarity with the general layout of the Operations subtab
• Learn filtering options
• Locate and view Incident Details

Topics Covered: IT Operations subtab Navigation • View the number of Incidents, Resources, or Services affected by a Process • Reorder the underlined column headings in all views • Filter Incidents, Resources, and Services • Locate Incident Details in the Incident View

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers

Approximate Duration: 10 minutes

Intended Audience: Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

This course covers a general overview of routing components of the IT Alerting (ITA) system. Within the course you will:

• Familiarize yourself with IT Alerting Routing components
• Identify contact routing options, including On-Call Scheduling, CMDB Group Lookup, and Incident Subscriptions

Topics Covered: IT Alerting Workflow • Understanding ITA • How do Incidents and Variables function with ITA? • Contact Routing methods: On-Call, Schedules, CMDB Group Lookup, and Incident Subscriptions

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers

Approximate Duration: 10 minutes

Intended Audience: System Administrator

This course covers how to configure and use the Public Safety application. By using the Public Safety application, Residents can receive rich Push Notifications from our vast network of Public Safety customers. Here you will learn how to:

• Configure the Public Safety application for your organization and make it searchable for application users
• Install and log into the Public Safety application from a mobile device
• Correctly find an organization and subscribe to its notifications
• Adjust the application's settings for optimal use
• Provide additional educational resources to application users

Topics Covered: Public Safety App Use Cases • Configure a Searchable Organization • Installation Instructions for iOS and Android • Public Safety App Device Settings • Search & Subscribe

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Contact Record Manager

The Everbridge Mobile App offers new messaging functionality to Users. This course covers how to set up the Everbridge Mobile App in your Manager Portal, and introduces you to unique features in the Mobile App. Within this course you will:

• Learn different functionalities between the Mobile App and Manager Portal
• Use the Mobile App to send messages to users
• Discover mobile features like Directory Chat and Member Messages Widget

Topics Covered: Configuring Everbridge Mobile App Administrative Settings in the Manager Portal • Invite Contacts to use Everbridge Mobile App • Everbridge Mobile App End User Set up • Configure Directory Chat • Send a notification to Everbridge Mobile App from the Manager Portal • Push Notifications to Contacts from the Everbridge Mobile App • Configure the Member Messages Widget • Send solicited messages via Everbridge Mobile App • Reviewing Solicited and Unsolicited Messages

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 15 minutes

Intended Audience: ManageBridge Users

This course covers the basics of using ManageBridge, a mobile alternative to the Manager Portal. Within this course you will use ManageBridge to:

• Send and schedule notifications
• Launch incidents
• Use crisis management

Topics Covered: What is ManageBridge? • Download and Install ManageBridge • Send a Notification using ManageBridge • View Notification Reports using ManageBridge • Launch an Incident using ManageBridge • View Incident Reports using ManageBridge • Create and Launch a Critical Event using ManageBridge

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: System Administrator, Contact Record Manager

Your Everbridge Mobile App offers unique safety features in the palm of your hand. This short video covers how to configure some of those features in your Everbridge Mobile App.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Dispatchers

Intended Audience: System Administrator, Contact Record Manager

This short video covers how to log in to your Everbridge Mobile app from Android and iOS devices.

Applicable User Roles: Everbridge Mobile App End Users

Intended Audience: System Administrator, Contact Record Manager

You can view notifications in the feed of your Everbridge app. This short video covers how to find and read those messages.

Applicable Everbridge User Roles: Everbridge Mobile App End Users

Intended Audience: ManageBridge Users

The ManageBridge App lets you send and monitor notifications using your Android or iOS devices. This short video covers how to send a notification from your mobile devices within the ManageBridge App.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: ManageBridge Users

The ManageBridge App lets you send and monitor Incidents using your Android or iOS devices. This short video covers how to launch an Incident from your mobile devices within the ManageBridge App.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 15 minutes

Intended Audience: Notification Senders, Notification Creators, Notification Reviewers

Notifications are the messages you send your contacts. This course covers concepts essential to sending notifications. Here you will:

• Learn how Notifications function in the Manager Portal
• Differentiate the three types of notifications: Standard, Polling, and Conference Bridge

Topics Covered: Notification Basics • Types of Notifications • How Notifications Function

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 15 minutes

Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

Notifications are the messages you send to users. This course covers how they work in the Manager Portal and ManageBridge App. Within this course you will:

• Learn how notifications function in Everbridge Suite.
• Create new notifications in the Manager Portal and ManageBridge app
• Differentiate Standard, Polling, and Conference Bridge notifications

Topics Covered: Standard Notifications • Polling Notifications • Conference Bridge Notifications • Sending Notifications Using ManageBridge

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 15 minutes

Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

Notifications are the messages you send to users. This course covers the components of a notification. Here you will:

• Add text and audio to a notification
• Add separate email and SMS content to a notification
• Create a message template

Topics Covered: Creating Messages • Text Message • Voice Message • Custom Email Message • Everbridge Mobile App Message • Custom SMS Message • Message Templates • ManageBridge Message

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 15 minutes

Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

Not every notification needs to be sent to all contacts. Sometimes you need to reach precise audiences. This course covers how to select contacts using groups, rules, and shapes on the Map. Within this course you will:

• Select contacts individually, using groups, and using rules
• Navigate the Universe tab to select contacts on the map
• Use the ManageBridgeapp to select contacts

Topics Covered: Selecting Contacts • Navigating the Map • Map Contact Selection • ManageBridge Contact Selection

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 15 minutes

Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

Different situations call for different styles and delivery methods for your notifications. This course covers the basic settings available to users. Within this course you will:

• Navigate notification settings
• Identify use cases for different delivery methods and appearances
• Learn about Sender E-Mail Display, Sender Caller ID, and Request Confirmation functionality
• Send notifications to different publishing options

Topics Covered: Broadcast Settings • Delivery Settings • Publishing Options • ManageBridge Notification Settings • Notification Settings

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 10 minutes

Intended Audience: Notification Senders, Notification Creators, ManageBridge Users

When possible, it is helpful to prepare messages ahead of time. This course covers different options available to you when sending notifications. Within this course you will:

• Learn use cases for Scheduled Notifications, Events, and Notification Templates.
• Add a notification to an Event in ManageBridge
• Differentiate Notification Templates and Message Templates

Topics Covered: Sending Notifications • Scheduling Notifications • Create Events • View Events • Notification Templates • ManageBridge Events

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 10 minutes

Intended Audience: Notification Senders, Notification Creators, Notification Reviewers, ManageBridge Users

A notification does not disappear after being sent. This course discusses options to continue communication, and analyze results, once a notification has been delivered. Within this course you will:

• Learn how to stop, rebroadcast, and send follow up notifications
• Navigate Notification Details and Contact Status pages for analytic data

Topics Covered: Notification Status • Notification History • Individual Notification Details • ManageBridge Reporting

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 10 minutes

Intended Audience: Notification Senders, Notification Creators, Notification Reviewers, ManageBridge Users

This interactive scenario will assess your knowledge in preparation for the Mass Notification Certification Exam.

Topics Covered: Mass Notification Fundamentals Review

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: Notification Senders, Notification Creators

Having a notification template prepared can save precious minutes in an emergency. This short video covers how to create notification templates.

Applicable Everbridge User Roles: Organization Administrators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: Notification Senders, Notification Creators, Incident Senders, Incident Creators

Clear formatting promotes clear communication. This video covers how to effectively format messages across all delivery methods, including SMS, voice calls, and email.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: System Administrator, Contact Record Manager

You can opt in or out of receiving SMS notifications from your organization easily with a few simple steps. This short video demonstrates how to unsubscribe or resubscribe to SMS notifications.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Dispatchers

Intended Audience: Notification Senders, Notification Creators, Incident Senders, Incident Creators

Broadcast Duration is the length of time your notification can be active in order to send messages and receive confirmations. This short video covers how to configure Broadcast Duration, and its use cases.

Applicable User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: System Administrator, Contact Record Manager, Notification Senders, Incident Senders

Everbridge users can opt out, or back in, to receiving email messages. This short video covers both functions.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: Notification Senders, Notification Creators

Everbridge allows you to keep your contacts up-to-date about an event through notifications. This short video covers how to send notifications within the Everbridge Manager Portal.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher

Intended Audience: System Administrator, Notification Reviewers, Incident Reviewers, Visual Command Center Incident Reviewers

Reading your notification delivery details can help you understand how people are receiving your messages. This short video covers the Notification Details page, where to find your delivery details, and how best to read the data.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Group Manager, Dispatcher, Incident Operator, Mass Notifications Operator

Approximate Duration: 20 minutes

Intended Audience: System Administrator, Contact Record Manager, Incident Senders, Notification Senders

Sometimes you want to ask users to subscribe to a specific event to receive targeted notifications. This course covers the many features of community-driven event subscriptions. Within this module you will:

• Familiarize yourself with Event Subscriptions
• Learn how event subscription messages are similar, but separate, from normal notifications
• Create, manage, and delete Event Subscriptions

Topics Covered: Community Engagement • Visitor Engagement • Event Subscriptions in Incidents and Notifications

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Data Manager

Approximate Duration: 20 minutes

Intended Audience: System Administrator, Notification Senders, Notification Creators, Notification Reviewers, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

Using desktop alerts to broaden the reach of your notifications is an effective way to ensure that recipients see urgent messages quickly. In this course, you will learn how to:

• Successfully enable Desktop Alerts
• Maintain the Desktop Alerting application for Windows and Mac devices
• Perform and integrate Desktop Alert functions to your messaging workflows

Topics Covered: Everbridge Desktop Alerts Set up • Using Everbridge Desktop Alert • Everbridge Desktop Alert Reporting

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 35 minutes

Intended Audience: IPAWS Message Senders, IPAWS Administrators

Sending an IPAWS Alert can keep the public informed with life-saving information through numerous delivery methods. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to use your origination software – Everbridge Suite. Within these courses you will:

• Learn the basics of using IPAWS with Everbridge Suite
• Create IPAWS alerts with Mass Notification and navigate CAP Channel information fields
• How and where to check the status of an IPAWS alert
• How to send an update to an IPAWS alert and how to cancel an IPAWS alert broadcast
• Best practices and useful resources for sending IPAWS alerts to the public

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher

Approximate Duration: 35 minutes

Intended Audience: IPAWS Message Senders, IPAWS Administrators

Sending an IPAWS Alert can keep the public informed with life-saving information through numerous delivery methods. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to use your origination software – Everbridge Suite. Within these courses you will:

• Learn the basics of using IPAWS with Everbridge Suite
• Create IPAWS alerts with Incident Communications using Incident Templates and navigate CAP Channel information fields
• How and where to check the status of an IPAWS alert
• How to send an update to an IPAWS alert and how to cancel an IPAWS alert broadcast
• Best practices and useful resources for sending IPAWS alerts to the public

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher, Incident Operator

Approximate Duration: 25 minutes

Intended Audience: IPAWS Message Senders, IPAWS Administrators

Sending an IPAWS Alert can keep the public informed with life-saving information through numerous delivery methods. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to use your origination software – Everbridge Suite. Within these courses you will:

• Learn the basics of using IPAWS with Everbridge Suite
• How to upload your IPAWS certificate to the Everbridge Manager Portal
• How to configure your organization's SAME codes, Sender Agency Name, and IPAWS default options
• How to create a PIN code to be used for your IPAWS credentials

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

Approximate Duration: 35 minutes

Intended Audience: IPAWS Administrators

As an IPAWS Administrator, your role is to configure your organization’s IPAWS settings to fit your jurisdiction’s needs when sending out alert messages to the American public. After you have been certified to send IPAWS alerts via FEMA, it’s important to learn how best to configure and navigate your origination software – Everbridge Suite. Within these courses you will:

• Learn the basics of using IPAWS with Everbridge Suite
• How to upload your IPAWS certificate to the Everbridge Manager Portal
• How to configure your organization's SAME codes, Sender Agency Name, and IPAWS default options
• How to create a PIN code to be used for your IPAWS credentials
• How to create IPAWS alert Incident Templates for your message senders to use

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

Intended Audience: IPAWS Message Sender, IPAWS Administrator

Sending IPAWS test alerts can keep message senders proficient and your organization compliant with FEMA requirements. This short video covers how to send an IPAWS test alert with Everbridge Incident Communication.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Incident Operator

Intended Audience: IPAWS Message Sender, IPAWS Administrator

Sending IPAWS test alerts can keep message senders proficient and your organization compliant with FEMA requirements. This short video covers how to send an IPAWS test alert with Everbridge Mass Notification.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher, Mass Notification Operator

Intended Audience: IPAWS Message Sender, IPAWS Administrator

After sending an IPAWS alert, you may need to send an update alert or cancel the alert broadcast altogether. This short video covers how to update or cancel an IPAWS alert with Everbridge Incident Communication.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Incident Operator

Intended Audience: IPAWS Message Sender, IPAWS Administrator

After sending an IPAWS alert, you may need to send an update alert or cancel the alert broadcast altogether. This short video covers how to update or cancel an IPAWS alert with Everbridge Mass Notification.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Group Manager, Dispatcher, Mass Notification Operator

Intended Audience: IPAWS Message Sender, IPAWS Administrator

This short video covers how to upload your FEMA-issued IPAWS certificate to Everbridge Suite and how to configure additional IPAWS settings for your organization.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

Approximate Duration: 10 minutes

Intended Audience: System Administrator, Contact Record Manager, Notification Reviewers, Incident Managers, Incident Reviewers

Reports can help you analyze for your organization areas of success and areas that need improvement. Within this module you will:

• Learn to generate Quick Reports and Custom Reports
• Use fields and filters to create and save custom reports with available notification and/or contact data.
• Some best practices when reviewing the fields and information chose to create custom reports.

Topics Covered: What are Quick Reports & Custom Reports? • Types of Quick Reports: Notification Summary Report, Event Analysis Report, Detailed Notification Analysis Report, Escalation Summary Report, Unsubscribe Request Report, Addresses Outside Geo-Fence Report • Create Quick Reports and Custom Reports • Data and Filters available for Custom Reports

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Intended Audience: System Administrator, Contact Record Manager, Notification Reviewers, Incident Reviewers, Incident Managers

Reviewing your organization's notification data will help you know how to best reach your contacts. This short video covers where to find and read call results.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Contact Record Manager, Notification Senders, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers, Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Reviewers, Visual Command Center Incident Managers

Safety Connection is an automated location-based alert messaging system designed to help keep your contacts safe. This course covers the basic functionality of Safety Connection. Within this course you will:

• Identify key Everbridge Components that might be used for the communication piece in Safety Connection
• Learn to add contacts manually, by CSV file upload, SFTP & API protocols, or invitation through Everbridge Mobile App
• See how Safety Connection integrates with other software, including the Manager Portal, Badge Access, and Visual Command Center

Topics Covered: What is Safety Connection? • Track Contacts using Safety Connection with Badge Access • Static Locations and Dynamic Locations • Monitor Incoming Safety Connection Communications from Contacts using the Manager Portal • Universe Tab and Visual Command Center (VCC) • Safety Connection Communication Response Options using Notifications or Incidents

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

Safety Connection is a safety feature available through the Everbridge Mobile App. This course covers initial set up, key configurations, and management of the software. Within this course you will:

• Gain familiarity with Safety Connection
• Set up initial configurations
• Learn safety features available to contacts

Topics Covered: Setup Safety Connection for the Everbridge Mobile Application • Reviewing Safety Connection Default Buttons: SOS, Safe Corridor, Emergency Call, Contact Tracing • Configuring Safety Connection Incident Templates, Variables, and Notification Templates • Safety Connection Incident Variable Mapping • Safety Connection: Everbridge Mobile App End User Setup • Configure Default Safety Connection Buttons in the Manager Portal • Configure Custom Safety Connection Buttons in the Manager Portal • Create a Safety Threshold to Initiate an Incident or Notification • Review Incoming Safety Messages from the Manager Portal Universe tab

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Contact Record Manager, Notification Reviewers, Incident Managers, Incident Reviewers

Safety Connection Badge Access uses information from access control systems to automatically update last known locations of contacts. This course covers the key concepts of Badge Access and provides an example workflow of how it works. Within this course you will:

• Familiarize yourself with Badge Access key concepts and navigation
• Differentiate static and dynamic locations
• Configure buildings and location sources for badging

Topics Covered: Static Locations • Types of Dynamic Locations: Last Known Location and Expected Location • Badge Access and its Workflow • Add and Update Buildings • Upload a File of Buildings • Download Building Templates • Associate Specific Contacts with Buildings • View Buildings on a Map • Utilize Badging or Access system Connectors • Safety Connection iPaaS Connector Documentation • Safety Connection Rest API Documentation • Safety Connection Dynamic Location File Uploads

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 35 minutes

Intended Audience: System Administrator, Contact Record Manager, Notification Senders, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

Safety Connection via the Everbridge Mobile App provides organizations another way of communicating danger to contacts. This curriculum covers key features of Safety Connection. Within these courses you will:

• Use Safety Connection components to send and receive communications
• Configure Safety Connection in the Manager Portal
• Set-up custom safety buttons and self-reports

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Approximate Duration: 35 minutes

Intended Audience: System Administrator, Contact Record Manager

Badge Access for Safety Connection uses the integration of an organization's building security solutions and Everbridge to help ensure the safety of employees and facilities. Within these courses you will:

• Set up Badge Access
• Learn the Safety Connection workflow
• Upload buildings through the Manager Portal

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators

Approximate Duration: 10 minutes

Intended Audience: System Administrator, System Integration Specialist, Implementation Project Lead, Incident Senders, Incident Creators, Incident Managers, Incident Reviewers, Notification Senders, Notification Creators, Notification Reviewers

Safety Connection gives users a way to alert their organization if they feel they are in danger. This course covers the essentials of Safety Connection: how to configure it and how users can access it. Within this course you will:

• Familiarize yourself with Safety Connection features
• Find and filter safety communications in the Universe tab
• Review details of an SOS

Topics Covered: Find and filter safety communications on the Universe tab • Review the details of an SOS, including the streaming video • Locate safety communications on the Map • Review the starting and end point of a Safe Corridor route on the Map

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Dispatchers

Approximate Duration: 45 minutes

Intended Audience: System Administrator, Contact Record Manager

One crucial responsibility of an administrator is to manage your organization's settings within the Manager Portal. This course covers configuration options available to you. Within this course you will:

• Navigate available options under the Settings tab
• Discover different use cases for each setting
• Consider which settings may work best for your organization

Topics Covered: How Settings function in your Organization • Basic Organization Settings • Base Information • Login Message • Regional Settings • Map Settings • Map Defaults • Contact Display Properties • Shape Library • Display Layers • Custom Maps • Using Point Address Data • Publishing Option Settings • Everbridge Network • Everbridge Network - Organization Identity • Everbridge Network - Subscribe and Publish • Social Media • Web Posting • Audio Bulletin Board • Premium Audio Bulletin Board • Notification Settings • Default Options • SMS Options • Sender Information • Delivery Methods • Broadcast Throttling • Conference Bridges • Phone – Voice Greeting • Email – Header & Footer • Contacts and Group Settings • Contact Record types • Country Codes • Additional Information • Alert Subscriptions • Incident Subscriptions • Secure FTP • Groups

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 40 minutes

Intended Audience: System Administrator

As an administrator, it is your role to configure the Notifications settings for your organization. This course covers configuration options available to you. Within this course you will:

• Set base communications for your system
• Navigate the Notifications settings available to administrators
• Learn general tips, tricks, and use cases for different settings

Topics Covered: Settings Notification Default Options • Configure Organization Messaging • Default Options: Imminent Threat to Life, Notification Language, Voice Delivery PIN, Confirmation Requested, Voicemail Preference, (Standard) Message Only, Message with Confirmation, No Message, Broadcast Cycles, Broadcast Settings, Interval Between Cycles, Interval Between Delivery Methods, Delivery Order, Notification Escalations, Allow Separate Email Content, Launch Notifications by Phone • SMS Options: Include Title in SMS Messages, Include Short URL in SMS Confirmation, SMS Message Prefix • What is SmartPath? • SmartPath: URL Duration, Header on SMS URL Web Page, Custom Badge, SMS to Email Router • Sender Information: Sender Email Display, Reply to Email, Sender Caller ID • Configuring Delivery Methods for the Organization • Allow Unsubscribe from Phone • Allow Unsubscribe from Email • Add and Edit Delivery Methods • All Possible Delivery Methods • Global Message Credits • What is Broadcast Throttling? • Why is Broadcast Throttling Important? • Configure Broadcast Throttling • Broadcast Throttling Rules • Conference Bridges • Standard Conference Bridge • Smart Conference Bridge • Configuring Conference Bridges • Phone: Voice Greeting, Non Priority Greeting, Priority Greeting • Email: Header & Footer

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 10 minutes

Intended Audience: System Administrator, Contact Record Manager

The Member Portal allows you to invite potential contacts to sign up for notifications. It also allows existing contacts to update their information. This course covers the essentials of configuring and deploying your Member Portal. Within this course you will:

• Gain familiarity with the Member Portal
• Configure key settings of the Member Portal
• See how potential contacts experience the sign-up and log-in pages

Topics Covered: Member Portal Configuration • What is the Member Portal Sign-Up Experience? • What happens when a contact signs-up? • What settings control the new contact sign-up options? • What is the Member Portal login Experience?

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Intended Audience: System Administrator, Notification Senders, Notification Creators, Incident Senders, Incident Creators

A Conference Bridge is a collaborative call with your contacts that can be deployed during an emergency or when you just need a convenient space for discussion. This short video covers how to create Conference Bridges.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators, Group Managers, Mass Notification Operators, Dispatchers

Intended Audience: System Administrator, Contact Record Manager

Delivery methods such as SMS, email, and voice call are all available to you in Everbridge Suite. This short video covers how to configure delivery methods as an administrator.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Group Managers, Data Managers

Approximate Duration: 10 minutes

Intended Audience: System Administrator

Account Administrators are responsible for configuring permissions of all users. This course introduces you to key settings at the Account level and shows how those settings impact organizations within. Within this course you will:

• Learn about account level notification settings
• Differentiate security settings
• Configure system settings, including password preferences and Single Sign-On

Topics Covered: Configure Account Settings • Key configurations • Security Settings • Default settings for Notifications sent from the Account level

Applicable Everbridge User Roles: Account Administrators

Intended Audience: System Administrator, Incident Creators, Notification Creators

This short video covers how to set up a new email ingestion integration.

Applicable User Roles: Account Administrators, Organization Administrators

Approximate Duration: 15 minutes

Intended Audience: System Administrator, Incident Senders, Incident Creators, Incident Reviewers, Incident Managers

A Configuration Management Database (CMDB) Group is a time-saving tool that allows you to form dynamic groupings of many groups based on relationships and other configured information. This course covers how to use CMDB Group Lookup. Within this course you will:

• Familiarize yourself with CMDB Group Lookup functionality
• Use CSV file for bulk creation mapping
• Use the Existing Object Name Variable to target communications

Topics Covered: What is CMDB Group Lookup? • CMDB Group Lookup Functionality • Manually create a Mapping of Properties and Corresponding Values • Manually Edit or Delete CMDB Properties and Values • Format a CSV file for bulk creation CMDB Mapping • Upload a CSV file for CMDB Mapping • Target Communications with Existing Object Name Variable • Manage Properties and Values • Download the Properties Template • Add Information to the Properties Template • Upload Properties and Values to CSV File

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Intended Audience: System Administrator

To enable push alerts for your contacts, you must first set the Everbridge Mobile App as a Delivery Method. This short video covers how to set up Everbridge Mobile App as a Delivery Method within the Manager Portal.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

Intended Audience: System Administrator

Everbridge allows you to enable search terms for your Everbridge Mobile App so your contacts can search for your organization's Member Portal page within the application. This short video covers how to configure up to three search terms on the Everbridge Manager Portal for your contacts.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Intended Audience: System Administrator

Having your recipients confirm they have received your notification can be even more beneficial to improving your organization's messaging. This short video covers how to enable default message confirmation within the Everbridge Manager Portal Settings.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator

Approximate Duration: 15 minutes

Intended Audience: System Administrator

Roles allow administrators set permissions for what users can access and change in the Everbridge Suite. Within this course you will:

• Differentiate roles and their unique permission settings
• Map appropriate roles to users based on performance needs
• Learn troubleshooting strategies and how to access online help

Topics Covered: User Role Type Basics • View User Roles • Assign User Roles • Edit User Roles • User Role Use Cases • User Role Permissions • Troubleshoot User Roles • User Roles Best Practices

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Approximate Duration: 20 minutes

Intended Audience: System Administrator

Users are the people who send important notifications for your organization. This course covers how to add and manager users in your Manager Portal. Within this course you will:

• Add, disable, enable, and delete users from your Manager Portal
• Edit user information, reset passwords, and set specific roles across organizations
• Bulk add users with a CSV file

Topics Covered: Users tab • Access tab • Download User list • Add Users • Manually Add Users • Upload Users • User Upload Results and Errors • Send User registration invitations • Manage Users • Edit Users • Add a Role for a User • Disable Users • Enable Users • Delete Users • User Password Reset

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Intended Audience: System Administrator

Roles within Everbridge Suite allow you to specify who has permission to various components of the platform. This short video covers how to assign specific roles to specific users.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Intended Audience: System Administrator

When users are locked out of their accounts, there are multiple options to help. This short video covers how users can unlock their own account and how you can unlock it for them.

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Intended Audience: System Administrator

When a user forgets their password, they can reset it using the "Forgot Password" self-service function. This short video covers how to use this feature.

Applicable User Roles: Account Administrators, Organization Administrators

Approximate Duration: 20 minutes

Intended Audience: System Administrator

Integrating Everbridge with your Single Sign-On platform streamlines ease of access for your users. This training covers key Single Sign-On settings with common troubleshooting methods and best practices to successfully adopt Everbridge Suite to your Single Sign-On platform. Within this course you will:

• Identify the Account and Organization level settings to configure Single Sign-On within Everbridge Suite
• Navigate within the Single Sign-On settings for Manager Portal and Member Portal
• Perform the workflow of uploading a new metadata file into the Everbridge system
• Outline the general configuration process with Specific IdPs

Topics Covered: SAML SSO Settings • Setup SSO for Manager Portal • Enable SSO for ManageBridge • SSO Best Practices • Update SSO for Manager Portal • Reconfigure SSO for Manager Portal • Update SSO User ID • Upload SSO User ID for Contacts • SSO Testing • SSO Troubleshooting Tips

Applicable Everbridge User Roles: Account Administrators, Organization Administrators

Intended Audience: All Learners

To be a user and access the Everbridge Manager Portal, you will need to register a profile. This short video covers how to register your user profile in Everbridge Suite.

Applicable Everbridge User Roles: Account Administrator, Organization Administrator, Incident Administrator, Group Manager, Dispatcher, Data Manager, Mass Notifications Operator, Incident Operator

Approximate Duration: 15 minutes

Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

Organizations have assets all around the globe. Visual Command Center (VCC) is a unique tool that depicts a real-time picture of risk events to help you protect those assets. Within this course you will:

• Navigate VCC and discover use cases
• Learn steps in a Critical Event Management (CEM)incident workflow
• Use key terms to prepare your organization for critical events

Topics Covered: Visual Command Center (VCC) Overview • VCC Main Interface Elements • Relationship between VCC and Manager Portal • Overview of Critical Event Management Model (Assess, Locate, Act, Analyze) • VCC Key Terms • VCC Incident Workflow Steps

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 40 minutes

Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

Any effective Critical Event Management begins by assessing the situation and locating assets valuable to your organization. This course covers ways the Visual Command Center (VCC) can help you assess an emerging situation, and locate important assets. Within this course you will:

• Learn about Alerts and how they are triggered by risk events impacting your organization's assets
• Navigate VCC to locate assets.

Topics Covered: What are Alerts? • Review active Alerts in VCC • What are Assets? • Find Assets impacted by a specific Alert • What is a Risk Event? • What is the Contextual Feed? • Filter or organize information in the Items panel • Download the VCC Report • Add Risk Events and Contextual data to the Map

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators

Approximate Duration: 30 minutes

Intended Audience: Visual Command Center Incident Senders, Visual Command Center Incident Creators, Visual Command Center Incident Managers, Visual Command Center Incident Reviewers

After assessing a critical event and locating important assets, the next steps in a Critical Event Management workflow are to act on and analyze risk information. This course covers how Visual Command Center (VCC) enables can inform your decision making. Within this course you will:

• Review Alerts and how they are generated
• Familiarize yourself with available action options, including how to launch Incidents
• Run reports to consolidate alert data and send to appropriate people

Topics Covered: Handling an in-process Alert Situation • Review Alert Response Options • Anatomy of an Incident in VCC • Launch an Incident in VCC • VCC Reporting • VCC Excel Report • VCC Export Map • VCC Alert Report

Applicable Everbridge User Roles: Account Administrators, Organization Administrators, Incident Administrators, Incident Operators