Everbridge360™ Critical Event Management Platform Update –  Q2 2025 Release

We are excited to share the latest updates to the Everbridge 360 platform, with enhancements designed to help your organization stay more connected and resilient. The Q2 2025 update brings upgrades to Everbridge 360, including Physical Security integration, Alert Management enhancements, CEM Orchestration workflows refinements, Advanced Reporting for Crisis Management, Crisis Management access in the Everbridge 360 Mobile App, Travel Risk Management improvements, Slack integration, and a preview of upcoming modifications to Crisis Management.

Discover our newest enhancements, designed to empower your organization with innovative solutions that make navigating any crisis a breeze. These updates are all about putting the safety of your teams, employees, and communities first while ensuring your operations stay resilient and seamless. Tackle challenges head-on with confidence, strengthen your resilience, and optimize your operations like never before. Explore this release and unlock smarter solutions for a stronger tomorrow!

Look forward to more exciting updates as we continue our unwavering mission to provide you with the most innovative solutions to help you escape the expanding risk zone and build a more resilient world. 

What’s New with Everbridge 360?

Physical Security Integration into Everbridge 360

Seamlessly integrate physical security alerts and video feeds into Everbridge 360

Gain improved situational awareness, faster decision-making, and enhanced collaboration with the integration of Physical Security into Everbridge 360. By unifying live and recorded CCTV feeds and physical security alerts into one secure, accessible platform, it enables users to monitor incidents in real-time, swiftly identify threats, and respond with precision.  

• Secure remote video access: Monitor live and recorded CCTV feeds from any location, ensuring real-time situational awareness and faster threat detection.
  
• Contextual video selection: Identify and view relevant cameras tied to affected assets, allowing precise monitoring and faster response to risks.
  
• Physical Security alerts: Receive Physical Security Alerts from intruder and access control systems, enabling rapid identification and response to unauthorized access, enhancing safety, and preventing potential security breaches.
  

Physical Security Integration into Everbridge 360 is Available in North America and EMEA for:

• Everbridge 360 Pro

• Everbridge 360 Enterprise

  Reach out to your Everbridge account manager for more details.

View Impacted Assets, Contacts, and Locations in Alert Management

Gain deeper insights with enhanced visuals to improve situational awareness

Alert Management now offers Operators a streamlined card or list view of affected assets, contacts, and locations on the Asset tab.

This enhancement empowers your team to swiftly identify and assess affected assets during active Alerts—eliminating the need to run an Alert report and enabling faster, more informed decision-making.

Card View:

List View:

View Impacted Assets, Contacts, and Locations is Globally Available for:

• Everbridge 360 Pro
• Everbridge 360 Enterprise

Reach out to your Everbridge account manager for more details.

CEM Orchestration Workflow Improvements

Fine-tune Alerting and Automated Responses with Dynamic Contact Rules

Harness the power of dynamic Contact Rules to fine-tune alerting and automate responses to Risk Events, tailored to specific contact attributes. 

Once a Contact Rule has been created, it can be used in a CEM Orchestration Workflow. 

CEM Orchestration Workflow Improvements are Globally Available for:

• CEM Business Operations Standard and Advanced
• CEM People Resilience Standard and Advanced
• Everbridge 360 Pro (Add-on)
• Everbridge 360 Enterprise

Reach out to your Everbridge account manager for more details.

Crisis Management in Everbridge 360 Mobile App

Manage Critical Events On-The-Go

Crisis Management is now available within the EB360 Mobile App. Mobile users can access Crisis Management’s core features for real-time execution, collaboration, and insights, along with a live list of all open and closed Critical Events, enabling faster, more informed decision-making.

Mobile users can now seamlessly manage Critical Events, access assigned tasks and trackers instantly, update and complete items on the go, submit trackers in real-time, and stay informed with live push notifications, ensuring you never miss a critical update.

Crisis Management Access in the Everbridge 360 Mobile App is Globally Available for:

• Crisis Management
• Everbridge 360 Enterprise

Reach out to your Everbridge account manager for more details.

Crisis Management in Advanced Reporting

Visualize and track Critical Events across customizable dashboards

Crisis Management is now integrated into Advanced Reporting, empowering you to visualize and track Critical Events like never before. With customizable dashboards, you can stay ahead by monitoring key metrics such as:

• Critical Event Counts
• Average Event Duration
• Incident Communication Volume
• Task List Activity
• Trends by Severity and Event Type

Plus, gain actionable insights with real-time event location mapping to make faster, data-driven decisions.

  Crisis Management in Advanced Reporting is Globally Available for:

• Crisis Management
• Everbridge 360 Enterprise

Reach out to your Everbridge account manager for more details.

Everbridge Travel Risk Management

Empowering Traveler Safety

• Improved post-booking approval process

  • Establish approval policies by country and Risk Level, create a Travel Review Form, and set up Notifications for travelers and approvers. 
    
    Upon receiving an itinerary in Everbridge, send the form to travelers, notify approvers of submissions, facilitate trip approvals or denials, and report outcomes.

    

  • Pre-Trip Country Report Enhancements

    • Configure the Default Sending Options to automatically resend updated Pre-Trip Country Reports to travelers whenever country Risk Levels change, ensuring they stay informed and fully prepared for their upcoming trips.
       

      Once configured, affected travelers will be alerted based on the selected resend options. 

      

• Travelers Tab in Reports
  • The new Travelers tab is now available in the Alert and Ad-hoc Excel reports for Travel Protector customers. You can now access a dedicated Travelers tab that consolidates all affected itinerary segment data for Alerts or map areas. This enhancement empowers Travel Risk Managers to quickly identify impacted travel segments and seamlessly retrieve traveler details from the map, streamlining response efforts and improving situational awareness. 
    

Travel Risk Management Improvements are Globally Available for:

• Travel Protector solution as an add-on to Everbridge CEM for People Resilience (Essentials, Standard, and Advanced).
• Add-on to Everbridge 360 Pro
• Add-on to Everbridge 360 Enterprise

Reach out to your Everbridge Account Manager for more details.

Slack Delivery Method

Improving communication workflows

Slack integration adds another delivery method to contact people to ensure that they receive and pay attention to urgent matters that come their way.

• New integration with Slack as an additional modality to send critical communications during emergencies, allowing important Notifications to have greater attention/visibility in a tool they already use.
• Recipients can respond to Notifications.

Slack Delivery Method is Globally Available:

• Mass Notification
• Incident Communication
• Everbridge 360 Communications

Reach out to your Everbridge account manager for more details.

Sneak Peek: Upcoming Enhancements to Crisis Management

Simplify and streamline Critical Event launches

We are excited to share a sneak peek at upcoming enhancements to Crisis Management! Launching a Critical Event in Visual Command Center or Alert Management is about to become faster, smoother, and more efficient than ever before. These improvements are thoughtfully designed to simplify your workflow, save valuable time, and minimize effort, so you can focus on what truly matters. 

Here’s a glimpse of the first wave of exciting enhancements, but this is just the beginning! Stay tuned as we continue to share more updates that will elevate and streamline your crisis management process.

• Smart Pre-Fills: If launched from an Alert, the relevant Alert context is automatically pre-filled, minimizing manual input.
• Intelligent Templates: Receive tailored template suggestions based on the event type to jumpstart your workflow.
• Comprehensive Customization: Seamlessly manage custom fields, task lists, communications, documents, and trackers in one place.

Crisis Management Enhancements are Globally Available for:

• Everbridge 360 Pro
• Everbridge 360 Enterprise

Reach out to the Product Marketing team, GlobalProductMarketing@everbridge.com, for more details.