This video walks you through the process of resetting your Everbridge Manager Portal password.

Navigate to manager.everbridge.net or manager.everbridge.eu.

Select "Forgot Password."

You are prompted for a USERNAME.

Enter your username in the USERNAME field. A temporary password will be sent to the email address associated with this username. Note that usernames are case sensitive.

Click "Continue."

After you enter your username, you will be prompted to answer your SECRET QUESTION. This is the question that you chose when you registered your account. Note the answer to the secret question is case sensitive and must exactly match the answer in the system.

Enter the answer to your secret question.

Click "Submit." If you entered the correct username and answer to the security question, an email will be sent to you with a temporary password and a link to the Manager Portal.

Check your email for the temporary password.

Here is an example of the email you will receive if you have entered your information correctly. Note the "Temporary Password" and the link to the manager portal. You may log in to the manager portal using the link in the email or the link from the forgot password window.

If you do not use the manager portal link in the email, return to the "Forgot Password" window and click on the "Everbridge login page" hyperlink to log in to the Manager Portal using your temporary password.

Important Notes: Passwords, usernames and answers to secret questions are case sensitive. Please contact your Everbridge Administrator If you cannot remember the answer to your security question, or if you are unable to log in after following these instructions.

In this guide you learned how to recover your Everbridge Manager Portal password.

Access the Everbridge Support Center from the top-right corner of the Manager Portal for more microlearning, release notes, documentation, knowledge articles, Everbridge University training, community Q&A and ideas, security bulletins, service advisories, system status, and for submitting and managing your support tickets.

Thank you for watching.