Topic

Uptick in Phishing Activity Observed - Reminder to be Vigilant of Phishing.

Description

We want to take a moment to remind you to stay vigilant against phishing threats, as we’ve observed an uptick in phishing activity across the industry. Attackers are using increasingly sophisticated tactics—including AI-driven emails, fake websites, and impersonation—to trick users into revealing their credentials.

At Everbridge, security is our top priority. We deploy a layered defense approach, using real-time threat detection and proactive monitoring to identify phishing attempts early, block malicious domains, and protect customer environments.

How to Spot and Avoid Phishing Attacks

• Phone Scams (“Vishing”) – Attackers can manipulate caller IDs to appear legitimate. Always independently verify a caller’s identity before sharing sensitive information.
• SMS Phishing (“Smishing”) – Fraudsters may use fake short codes that mimic trusted organizations. Be wary of unexpected texts asking you to click links or provide login credentials.
• Fake Login Pages – Always log in directly via your bookmarked Everbridge portal—never click links in unexpected emails or texts.
• Email Spoofing – Attackers impersonate legitimate email accounts to send fraudulent messages. Look for red flags such as unusual language, urgent payment requests, unexpected changes in banking details, suspicious links, or unexpected attachments.

Protecting Your Account

• Use a strong, unique password and regularly monitor your account for unauthorized activities.
• If you receive an unexpected verification code, immediately change your password and never share verification codes with anyone.
• Be cautious when sharing Everbridge portal URLs as they may contain authentication tokens that could allow others to access your account.
• Always log out after each session, especially when using shared or public computers.
• Everbridge will never call, email, or text you requesting your login credentials.
• Enable Multi-Factor Authentication (MFA) for an extra layer of security.
• Single Sign-On (SSO) can further enhance security and streamline access.
• If there is any doubt, you can email us at support@everbridge.com or call us at +1 866-436-4911.

For more information about these options and instructions on how to configure them, please refer to the following knowledge articles:  

• EBS: Troubleshooting & Configuration Guide for Single Sign-On (SSO) - Main Page 

• EBS: Troubleshooting & Configuration Guide for Multi-Factor Authentication (MFA) - Main Page 

• Security Toolset for Everbridge Suite

Our team is here to help. If you have questions about strengthening your security settings or suspect a phishing attempt, please reach out to security@everbridge.com.