EBS: Troubleshooting & Configuration Guide for Single Sign-On (SSO) - Main Page

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Single Sign-On (SSO) Resources

The table below is a comprehensive list of Single Sign-On (SSO) Everbridge knowledge base articles to aid in understanding, configuring, and troubleshooting SSO issues and questions.

These knowledge base articles have been categorized as follows:

IMPORTANT: Before making or scheduling an SSO call with Everbridge Technical Support, please refer to knowledge base article EBS: Single Sign-On (SSO) Checklist to Be Used in Preparation for SSO Support Calls With Everbridge Technical Support.

GETTING STARTED
Everbridge University Course: Configuring Single Sign-On
Everbridge University Course EU: Configuring Single Sign-On
EBS: What Is Single Sign-On (SSO) And What Is the Benefit of Using SSO With Everbridge Suite?
EBS: Tips and Considerations When Using Single Sign-On (SSO) in Everbridge Suite

 

MANAGER PORTAL
EBS: Everbridge Single Sign-On (SSO) Certificate Update
EBS: Updating Everbridge's New Single Sign-On (SSO) Certificate - FAQ
EBS: How to Update the Account-Level Metadata File for Single Sign-On (SSO) in the Everbridge Manager Portal
EBS: How to Remove Everbridge Break Glass Credentials From Users Who Log in to the Manager Portal via Single Sign-On (SSO)
EBS: Single Sign-On (SSO): Enable Signature Validation Feature in Everbridge Suite
EBS: How to Clear Your Browser Cookies and Cache for Single Sign-On (SSO) in Everbridge Suite

 

BREAK GLASS CREDENTIALS
EBS: Single Sign-On (SSO) Break Glass Access in Everbridge Suite
EBS: How a User With Single Sign-On (SSO) Credentials Can Launch a Notification Using the Emergency Live Operator (ELO) Procedure 
EBS: Users With Break Glass Credentials Cannot Log Into Everbridge Suite via Single Sign-On (SSO)
EBS: How to Remove Everbridge Break Glass Credentials From Users Who Log in to the Manager Portal via Single Sign-On (SSO)
EBS: Can Contacts Have Everbridge Break Glass Credentials if They Log into the Member Portal via Single Sign-On (SSO)?
EBS: How to Remove Everbridge Break Glass Credentials From Contacts Who Log in to the Member Portal via Single Sign-on (SSO)

 

MEMBER PORTAL
EBS: How to Configure Single Sign-On (SSO) For an Organization With a Private Everbridge Member Portal at the Account level or the Organization Level
EBS: How to Update the Organization-Level Metadata File for Single Sign-On (SSO) in the Everbridge Member Portal
EBS: How to Disable Registration Emails for Contacts That Use Single Sign-on (SSO) IDs When Logging Into the Everbridge Suite Member Portal
EBS: Can Contacts Have Everbridge Break Glass Credentials if They Log into the Member Portal via Single Sign-On (SSO)?
EBS: How to Remove Everbridge Break Glass Credentials From Contacts Who Log in to the Member Portal via Single Sign-on (SSO)
EBS: How to Configure Organizations Within the Same Everbridge Account to Have Different Member Portal Single Sign-on (SSO) Configurations in Everbridge Suite 
EBS: How to Clear Your Browser Cookies and Cache for Single Sign-On (SSO) in Everbridge Suite
EBS: How to Update the Account-Level Metadata File for Single Sign-On (SSO) in the Everbridge Member Portal

 

MANAGEBRIDGE and the EVERBRIDGE MOBILE APP
MobileHelp: How Contacts Can Log in to the Everbridge Mobile Application (EMA) Using Single Sign-On (SSO)
EBS: How to Configure Single Sign-On (SSO) For Use With Everbridge Manager Portal and the ManageBridge App
Mobile: How to Enable Single Sign-On (SSO) for the ManageBridge App
Mobile: Change to Everbridge Mobile (EMA) Single Sign-On (SSO) Configuration Set Up

 

TROUBLESHOOTING
EBS: How to Capture a SAML Response When Logging Into Everbridge Suite via Single Sign-On (SSO)
EBS: Troubleshooting Single Sign-On (SSO) in Everbridge Suite
MobileHelp: Logging Into the Everbridge Mobile App (EMA) Using Single Sign-On (SSO) Returns a Blank Screen
EBS: When Logging Into the Everbridge Manager Portal With Single Sign-on (SSO) Credentials, a User Is Prompted to Reset Their Password
VCC: 'Error retrieving templates' and Other Unexpected Behaviors When Logging Into Visual Command Center (VCC) As a Single Sign-On (SSO) User
EBS: Blank Page When Using Single Sign-On (SSO) to Log Into the Everbridge Suite Manager Portal, Member Portal or Visual Command Center (VCC)
EBS: Single Sign-On (SSO) Checklist to Be Used in Preparation for SSO Support Calls With Everbridge Technical Support
EBS: Single Sign-on (SSO) ​​​​​​​Unauthorized Access Error When Logging in to the Everbridge Manager or Member Portals
EBS: 'sso?errorcode=ssp.no.contact' ​​Error When Logging in to the Everbridge Member Portal
EBS: After Updating Your Single Sign-on (SSO) Certificate, a Security Pop-up Alert Continues to Prompt for an Update

 

VCC
VCC: What URL Should Be Used to Log on to Visual Command Center When Using Single Sign-On (SSO)?

 

OTHER PRODUCTS
EBS: How to Get Started Using Secure Collaboration With Single Sign-On (SSO)
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