Everbridge 360™ FAQ
This document provides answers to frequently asked questions about Everbridge 360™.
For an overview, see the knowledge article Everbridge 360™: What is Everbridge 360™?.
Getting Started
How is the Everbridge 360™ experience enabled?
See knowledge article Everbridge 360™: Enabling the Everbridge 360™ Experience for Everbridge Organizations
How do you access Visual Command Center (VCC) in Everbridge 360™?
See knowledge article Everbridge 360™: Accessing Visual Command Center (VCC) in Everbridge 360™.
Will existing templates and configurations be preserved during the Everbridge 360™ upgrade?
Yes, the Everbridge 360™ upgrade is designed to build upon your existing Everbridge environment. All existing templates, groups, and configurations will remain active and available after the upgrade.
Left-Side Applications Navigation Menu
Where can I find information on the new left-side applications navigation menu?
See knowledge article Everbridge 360™: Left- Side Applications Navigation Menu
Who can try out the left side navigation menu in my Organization?
All users of the organization can activate the left side navigation menu by toggling on the Everbridge 360™ experience.
Will all the options in the existing top navigation menu be available in the new left side navigation menu?
Yes, all the existing options in the current top navigation menu will be available in the new left side navigation menu and users will only be able to access the menu options that their roles have permissions for.
Is the left side navigation menu available at the Account level?
Yes, the left side navigation menu can be activated at the Account level by enabling the Everbridge 360™ toggle in the top menu panel available to account administrators.
NOTE: All account admins will see the Everbridge 360™ toggle in the top menu panel at the Account level. The toggle at the Account level is not controlled by the activation of Everbridge 360™ at the Organization level.
Event Types
What is the Event Type in the Launch Communication form?
Event Types define the type of events that impact your organization and are tied to the types of Communications you would like to launch to your contacts. Link every Communication to an Event Type for ease of tracking, reporting, and retrospective capabilities.
Risk-related Event Types (same as Category in Visual Command Center) will be available out of the box. Users can define their own Event Types under Settings > Organization > Everbridge 360 > Event Types when logged into an Everbridge Organization.
NOTE: Event Types is not the same as "Event Name" in Notifications
Things to consider when creating events based on future potential scope:
- Auto-suggests active Alerts linked to the selected Event Type.
- Associate Templates to Event Types.
- Configure Role permission to Event Types.
- Communications workflow driven by Event Types.
Everbridge 360™ App Mobile & Desktop
How do you install the Everbridge 360™ mobile app?
For organizations using the Everbridge Mobile App, there may also be interest in the new Everbridge 360™ app.
This app enhances the user experience with a refreshed and optimized interface. A desktop version is also available, offering new capabilities such as full-screen desktop takeover during life-threatening situations. These apps can be downloaded from the Apple App Store (iOS and macOS), Google Play Store (Android), and Microsoft Store (Windows). Later they will also be available via Everbridge.com.
These are the direct links: (NOTE: be careful not to change them in any way - if clicked, then copy the new link, you may inadvertently get the localized version which won’t work in all countries):
Apple App Store: https://apps.apple.com/us/app/everbridge/id1632864063
Google Play Store: https://play.google.com/store/apps/details?id=com.everbridge.enterprise
Microsoft Store: https://apps.microsoft.com/detail/9nxmcpq30m43?hl=en-us&gl=US
How do you set the org code for the Everbridge 360™ mobile app?
An Organization Administrator can enable the availability of the mobile and desktop app for all users.
Org Admins can enable the Everbridge 360™ App through Settings > Everbridge Mobile App > Organization Code.
(Optional) Communications User Flow
How do I try the new Communications user flow in Everbridge 360™?
- Log in to the Everbridge Manager Portal (manager.everbridge.net or manager.everbridge.eu) and select your organization, OR Visual Command Center (https:// vcc.everbridge.net/ or https://vcc.everbridge.eu/) using:
- Username/Password
- SSO credentials
- Navigate to Settings > Organization > Everbridge 360 > Default Settings
- From Everbridge Manager Portal (Organization): Communications > Launch Communication
- From Visual Command Center: Situational Awareness > Visual Command Center > Click the Launch Communication button from an alert.
If Everbridge 360™ is turned off, will the Communications module remain visible in the UI?
No, if Everbridge 360™ is toggled off at the Organization level, the Communications module will not appear. The visibility in the UI is determined by the user's action of enabling the 360 toggle. When the 360 toggle is enabled by a user, the Communications module will appear in the left menu but not in the top menu.