SFTP Resources

A comprehensive reference guide for understanding, configuring, troubleshooting and implementing best practices for SFTP.

• Getting Started
• Troubleshooting
• Configuration

Getting Started

EBS: SFTP Access Guide - Configuring SFTP for Use With Everbridge Suite

EBS: SFTP FAQ

Troubleshooting

EBS: 'ERROR:> Can’t connect to sftp-us2e.everbridge.net :22. SFTP21 error = #0' Error Uploading Contacts in Everbridge Suite via SFTP

EBS: Importing an SFTP Key Downloaded From the Manager Portal Into Puttygen Generates the Error “Couldn’t Load Private Key (Unrecognised Key Type)”

EBS: Loading an SFTP Public Key Generates the Error 'The public key is invalid' In Everbridge Suite

EBS: 'Permission denied' Error Deleting SFTP Files From the /result/ WinSCP Directory

EBS: ‘server refused our key’ Connecting to Everbridge via SFTP to Upload Contacts

EBS: SFTP Contact Uploads of Encrypted Files Consistently Fail After an Everbridge Suite Upgrade

EBS: SFTP Is Asking for a Passphrase When Attempting to Make an SFTP Connection in Everbridge Suite

EBS: Uploading Contacts via SFTP Generates 'Error:> SSH Session Terminated by Remote Party' in Everbridge Suite

EBS: Viewing Errors That Occur When Uploading Contacts With SFTP (Secure File Transfer Protocol) in Everbridge Suite

Configuration

EBS: Authenticating Using a Private Key for SFTP in Everbridge Suite

EBS: Authenticating Using a Public Key for SFTP in Everbridge Suite

EBS: Configuring SFTP at the Account Level for Use With Everbridge Suite

EBS: Configuring SFTP at the Organization Level for Use With Everbridge Suite

EBS: Connecting to SFTP from Linux in Everbridge Suite

EBS: Downloading an Organization’s SSH Key for Configuring SFTP to Everbridge Suite

EBS: Ensuring Account Admins Receive Email Notifications for SFTP Uploads in Everbridge

EBS: Generating a File Encryption Key for Contact and/or Asset SFTP Uploads

EBS: How Is the Secure File Transfer Protocol (SFTP) Offered by Everbridge Secured?

EBS: Supported File Formats When Uploading Contacts Into Everbridge Suite via SFTP

EBS: Supported Public Key Formats for Connecting to Everbridge Suite via SFTP

EBS: Target Destination Folders for SFTP Contact Upload Files

EBS: Upgrading Your Secure File Transfer Protocol (SFTP) Service to the Amazon Web Services (AWS) Hosted SFTP Service in Everbridge Suite