EBS: Utilizing Separate Email Content in Everbridge Suite - FAQ
When you select the check box "Include a separate message for email notifications" in Everbridge, you can create two versions for text-based messages: a short version for SMS, Fax, Pager, and read for Text-to-Speech voice calls, and a separate version for Email and Everbridge Mobile App that is longer and can be enhanced.
Q: Why am I unable to see the "Include a separate message for email notifications" button?
Q: When I try to copy and paste my template from my Word document, why aren't my hyperlinks working?
A: Copying and pasting as plain text includes embedded code that can break a message. An easy way to avoid this is to add hyperlinks directly in your Notification. Any time you copy and paste content into a message, highlight the desired portion of the message and select the Remove Formatting icon from the toolbar. This is important as some formatting may not appear in Everbridge when copied and pasted, but may appear within emails sent to your contacts.
Q: I am trying to copy and paste an image and nothing is happening. What is going on?
A: Images can only be coped and pasted directly into the email content if they are hosted on a website. To add an image that is not hosted, choose the image with a photo and arrow to select a file.
Q: Why isn't my image URL displaying?
A: Check if the URL for your image starts with a different URL than https:// and adjust appropriately. Also check that the image URL ends with a file extension (.jpg, .png, .svg, and so forth). This process is detailed in the Adding Default Images to Email Notification Header & Footer Knowledge Base article.
Q: Can I insert a link into an image in the body of a message?