Topic:

Email notification character limit in Everbridge Suite.

Description:

Email notifications have a limit of 2500 characters. When text is entered into the message body portion of a notification, a counter displays the amount of remaining available characters.

If an email notification needs to exceed the 2500 character limit, or include custom content, such as HTML formatting, the Include a separate message for email notifications option can be used. There is no character limit when using the separate message option, but there is a 1 MB total size limit.

For more information on including separate messages for email notifications, please view the following articles:

• Sending Rich Text Email Notifications
• Inserting HTML into Notifications

When using the Everbridge API to send emails exceeding the 2500 character limit, you can use the custom email option in the API payload. Set 'useCustomEmail' to true, and utilize the 'rtfContent' field for HTML content, which does not have a character limit. Note that the 'title' and 'textMessage' fields should remain under 2500 characters combined.