EBS: Single Sign-On (SSO) Resources - Main Page

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Single Sign-On (SSO) Resources

The table below is a comprehensive list of Single Sign-On (SSO) Everbridge Knowledge Base Articles to aid in understanding, configuring, and troubleshooting SSO issues.

These Knowledge Base Articles have been categorized as follows:

IMPORTANT: Before making or scheduling an SSO call with Everbridge Technical Support, please refer to knowledge base article EBS: Single Sign-On (SSO) Checklist to Be Used in Preparation for SSO Support Calls With Everbridge Technical Support.

 

GETTING STARTED
Everbridge University Course: Configuring Single Sign-On
Everbridge University Course EU: Configuring Single Sign-On
EBS: What Is Single Sign-On (SSO) And What Is the Benefit of Using SSO With Everbridge Suite?
EBS: Tips and Considerations When Using Single Sign-On (SSO) in Everbridge Suite

 

MANAGER PORTAL
EBS: Everbridge Single Sign-On (SSO) Certificate Update
EBS: Updating Everbridge's New Single Sign-On (SSO) Certificate - FAQ
EBS: How to Update the Account-Level Metadata File for Single Sign-On (SSO) in the Everbridge Manager Portal
EBS: How to Remove Everbridge Break Glass Credentials From Users Who Log in to the Manager Portal via Single Sign-On (SSO)
EBS: Single Sign-On (SSO): Enable Signature Validation Feature in Everbridge Suite
EBS: How to Clear Your Browser Cookies and Cache for Single Sign-On (SSO) in Everbridge Suite

 

BREAK GLASS CREDENTIALS
000059297 - Single Sign-On (SSO) Break Glass Access
000004353 - How a User With Single Sign-On (SSO) Credentials Can Launch a Notification Using the Emergency Live Operator (ELO) Procedure 
000023530 - Users With Break Glass Credentials Cannot Log Into Everbridge Suite via Single Sign-On (SSO)
EBS: How to Remove Everbridge Break Glass Credentials From Users Who Log in to the Manager Portal via Single Sign-On (SSO)
000047819 - Can Contacts Have Everbridge Break Glass Credentials if They Login to the Member Portal via Single Sign-On (SSO)?
000048111 - How to Remove Everbridge Break Glass Credentials From Contacts Who Log in to the Member Portal via Single Sign-on (SSO)

 

MEMBER PORTAL
000059125 - How to Configure Single Sign-On (SSO) For an Organization With a Private Everbridge Member Portal
000059134 - How to Update the Organization-Level Metadata File for Single Sign-On (SSO) in the Everbridge Member Portal
000047280 - How to Disable Registration Emails for Contacts That Use Single Sign-on (SSO) IDs When Logging Into the Everbridge Suite Member Portal
000047819 - Can Contacts Have Everbridge Break Glass Credentials if They Login to the Member Portal via Single Sign-On (SSO)?
000048111 - How to Remove Everbridge Break Glass Credentials From Contacts Who Log in to the Member Portal via Single Sign-on (SSO)
000051246 - SSO: How to Configure Organizations Within the Same Everbridge Account to Have Different Member Portal Single Sign-on (SSO) Configurations in Everbridge Suite 
000059501 - How to Clear Your Browser Cookies and Cache for Single Sign-On (SSO)
000067961 - How to Update the Account-Level Metadata File for Single Sign-On (SSO) in the Everbridge Member Portal

 

MANAGEBRIDGE and the EVERBRIDGE MOBILE APP
000012354 - SSO: How Contacts Can Log in to the Everbridge Mobile Application Using Single Sign-On (SSO) 
000019218 - How to Configure Single Sign-On (SSO) For Use With Everbridge Manager Portal and the ManageBridge App
000023010 - ManageBridge: How to Enable Single Sign-On (SSO) for the ManageBridge Application in Everbridge Suite
000061653 - SSO: How to Set Up Your Mobile Phone Browser to Log in to the Everbridge Mobile App (EMA) via Single Sign-On (SSO)

 

TROUBLESHOOTING

EBS: How to Capture a SAML Response When Logging Into Everbridge Suite via Single Sign-On (SSO)

EBS: Troubleshooting Single Sign-On (SSO) in Everbridge Suite
000035446 - Logging Into the Everbridge Mobile App Using Single Sign-On (SSO) Returns a Blank Screen
000049024 - When Logging Into the Everbridge Manager Portal With Single Sign-on (SSO) Credentials, a User Is Prompted to Reset Their Password
000049573 - VCC: Unexpected Behavior When Logging Into Visual Command Center (VCC) As a Single Sign-On (SSO) User
000051291 - SSO: Single Sign-On (SSO) Login to the Everbridge Suite Manager Portal, Member Portal or Visual Command Center (VCC) Results in a Blank Page
000058147 - Single Sign-On (SSO) Checklist to Be Used in Preparation for SSO Support Calls With Everbridge Technical Support
000059118 - Single Sign-on (SSO) Unauthorized Access Error When Logging in to the Everbridge Manager or Member Portals
000059475 - SSO: 'sso?errorcode=ssp.no.contact' ​​Error When Logging in to the Everbridge Member Portal
000061016 - SSO: After Updating Your Single Sign-on (SSO) Certificate, a Security Pop-up Alert Continues to Prompt for an Update

 

VCC
VCC: What URL Should Be Used to Log on to Visual Command Center When Using Single Sign-On (SSO)?

 

OTHER PRODUCTS
EBS: How to Get Started Using Secure Collaboration With Single Sign-On (SSO)
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