Support Center: Restricting Users From Directly Contacting Everbridge in the Everbridge Support Center

Updated October 11, 2024 22:20

Diane McCoy

Topic

How to restrict users from directly contacting Everbridge in the Everbridge Support Center

Description

The Everbridge Support Center (EBSC) currently features three different levels of access, according to the profiles detailed below. All new users are created with the "Standard" profile unless otherwise specified.

Profile	Notes
Support Center Standard User	The default access level is granted to new users. Includes access to all standard EBSC features as outlined in knowledge article Support Center: Your Guide to the Everbridge Support Center Experience.
Support Center Limited User	Limited users have access to the same general features as standard users, except for the following: No access to submit or review support cases. No access to Everbridge Technical Support or Sales Account Manager contact information. Contact Everbridge Technical Support to provide users with this limited access level by default.
Support Center Super User	Super users have access to the same general features as standard users, plus the following: Access to view all support cases for your account/org (not just submitted by you personally). Access to all EBU reporting for your account/org (not just your personal progress). Contact Everbridge Technical Support to provide users with this super user access level by default.

Profile

Notes

Support Center Standard User

The default access level is granted to new users. Includes access to all standard EBSC features as outlined in knowledge article Support Center: Your Guide to the Everbridge Support Center Experience.

Support Center Limited User

Limited users have access to the same general features as standard users, except for the following:

No access to submit or review support cases.
No access to Everbridge Technical Support or Sales Account Manager contact information.

Contact Everbridge Technical Support to provide users with this limited access level by default.

Support Center Super User

Super users have access to the same general features as standard users, plus the following:

Access to view all support cases for your account/org (not just submitted by you personally).
Access to all EBU reporting for your account/org (not just your personal progress).

Contact Everbridge Technical Support to provide users with this super user access level by default.

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