Topic

How to subscribe to service advisories that notify you of updates, changes and/or issues affecting Everbridge.

Description

Everbridge communicates product updates, maintenance activities, service degradation events, and system status alerts via service advisories (emailed to subscribers and/or posted via a link to our status page from the Everbridge Support Center). Service advisories are available on the Everbridge Status page for thirty days. Only Everbridge users who subscribe to the desired features will receive the alert emails. Everbridge will send a product announcement to all Account Admins and Organization Admins only for exceptional events.

Users may sign up to receive service advisories via email or SMS. Once users have subscribed to receive service advisories, they receive notifications whenever a service advisory or update is published. Users will only receive emails/SMS messages for the feature they subscribed to.  

For service degradations, users will first receive a notification identifying the affected component. Another notification will follow communicating the impacted feature.  Further updates will only be sent to users who have subscribed to the specified feature. The original advisory is sent to a wider audience until engineering is able to identify the exact feature impacted.

 

To Subscribe or Modify Subscriptions

1. Log in to the Support Center.
2. Navigate to the Service Advisories tab or the Status page. 

 

3. From the Everbridge status page, select SUBSCRIBE TO UPDATES.  By default, it will prompt you to subscribe with an email.

By Email:

4. Enter your email address, and select SUBSCRIBE VIA EMAIL.

One Time Passcode (OTP):

When subscribing via email, you may be sent a one-time passcode (OTP). If you receive a message that you have been sent, an OTP follow these steps:

1. 1. Go to your email and retrieve the OTP
   2. Click on the SUBSCRIBE TO UPDATES link a second time. Clicking on this option a second time will prompt you for the OTP
   3. Enter the OTP at the prompt

              Please note that email addresses are CASE SENSITIVE.  Most are stored in all lower case. 

By Phone (SMS):

Notice you are also able to subscribe using a phone number in order to receive an SMS message: 

Enter your phone number to ensure the initial advisories are sent to your phone to alert you of any information we are trying to send to you.  NOTE: Using SMS requires that you confirm you want to receive messages via SMS and you will receive an SMS message on your phone asking you to confirm your subscription.  You must confirm to be subscribed properly.

The same list of features will then appear for you to select for your phone subscription. 

 

5. You will then be prompted to select the features you want to subscribe to: 

 

6. Open the <CEM: category> you are interested in signing up for (by clicking on the > to expand the list) to ensure the specific components in those categories you want to subscribe to are checked. Then click SAVE.  The list of components and what they are used for can be found in the tables below. 

 

To Unsubscribe From All Subscriptions

Follow the same steps and choose unsubscribe at the top of the page.

 

Subscription Options

Messaging

Component	Comments
Incidents	Select this option to be notified about issues impacting the launching or managing of incidents.
Critical Events	Select this option to be notified about issues impacting the Critical Event Management system.
Email	Select these options to be notified about delivery issues for either notifications or incidents. If you only select one or a few options, you will be notified if notifications and incidents are impacted or if your selected delivery method(s) is(are) impacted.
Fax
Pager
Phone
Push Notifications
SMS
TTY
Voice Recording
Smart Conference	Select this option to be notified about issues with our Smart Conference feature. This feature is available to customers who use incidents.
Standard Conference	Select this option to be notified of issues impacting your conference notifications using the Everbridge-provided conference bridges.
Response Subscriptions	Select this option to be notified of issues impacting specific integrations between Everbridge Suite and third-party alert applications.
Scheduling	Select this option to be notified about issues impacting staff schedules and calendars in Everbridge.
Alertus	Select these options to be notified about issues for publishing options. If you only select one or a few options, you will be notified if publishing options are impacted or if your selected publishing option(s) is(are) impacted.
Basic Audio Bulletin Board
Facebook
IPAWS
Premium Audio Bulletin Board
Twitter
Web Posting
Google Public Alerts	Select any of these options to be notified about issues impacting any of these Community Engagement/Visitor Engagement features.
Mobile Keywords
Nixle Channels

 

Contacts and Assets

Component	Comments
Contact Uploads	Select this option to be notified about contact upload issues done via API, User Interface, and SFTP.
Location Uploads	Select this option to be notified about location upload issues done via SFTP.
Geocoding	Select this option to be notified about issues impacting contact data geocoding.
Point Address Data	Select this option to be notified about issues affecting the Point Address Data (Precision GIS).
DE Contact Data	Select any of these options to be notified of issues impacting your data. If you are unsure where your contact data is located, see EBS: Finding the Data Store Location for Contact Data.
CA Contact Data
UK Contact Data
US Contact Data
US2 Contact Data
US3 Contact Data
CQS/Contacts	Select either of these options to be notified of issues impacting any of these assets.
EB Buildings
Safety Connection	Select this option for Safety Connection and to be notified about issues impacting this feature.
Travel Data	Select this option to be notified of issues impacting any of these data feeds.

 

Data Feeds

Component	Comments
Alert Creation	Select this option to be notified about issues related to Alert Creation or reporting.
RIMC	Select any of these options to be notified of issues impacting any of these data feeds. Select any of these options to be notified of issues impacting specific data feeds.
Risk Events
NC4
Travel Itineraries
Nixle
ISOS Connector
Weather	Select this option to be notified about issues impacting our (automated) Smart Weather alerts.
NWS (Weather)	Select any of these options to be notified of issues impacting any of these data feeds.
USGS (Wildfires, Earthquakes)
GDACS (Hurricanes, Floods)
Email Ingestion	Select this option to be notified of issues impacting email ingestion.
IPaaS	Select this option to be notified of issues impacting specific integrations between Everbridge Suite and third-party alert applications.
Smart Orchestration	Select this option to be notified about issues impacting Smart Orchestration integrations.
ITA Connectors	Select any of the options for IT Alerting and be notified of issues impacting the these features.
ITA Smart Channels

 

Using API

Feature	Comments
REST API	Select this option to be notified of issues impacting specific integrations between Everbridge Suite and third-party alert applications.

 

Web Interface

Feature	Comments
Manager Portal	Select this option to be notified about issues related to the Everbridge Suite Manager Portal including performance degradations and the inability to access the Manager Portal or log in to it.
Member Portal	Select this option to be notified about issues preventing your contacts from utilizing the Member Portal, including the inability to log in to the Member Portal.
VCC Portal	Select this option to be notified when Visual Command Center (VCC) is inaccessible.
Alerts (VCC)	Select any of these options to be notified about issues impacting any of these areas of the VCC Operator Console.
Contextual Data (VCC)
Map (VCC)
Risk Events (VCC)
ITA Dashboards	Select this option for IT Alerting and be notified of issues impacting IT Alerting features.
SSO (Single Sign-on)	Select this option to be notified when users are unable to log in to the Everbridge Manager Portal via their Single Sign On (SSO) credentials.
Universe	Select this option to be notified for issues impacting the Universe dashboard.
Channels	Select this option to be notified about issues with the Channels dashboard.

  

Mobile Apps

Component	Comments
Managebridge	Select this option to be notified about issues affecting the usability of the Everbridge Mobile app and/or the ManageBridge app.
Everbridge (EMA)

 

Reporting

Component	Comments
Reporting	Select this option to be notified about issues impacting either custom reports or built-in reports.
Usage Reporting	Select this option to be notified about issues impacting Usage Reporting.