Problem
After logging into the Everbridge Suite Manager Portal, users are seeing the following error:
500 - Sorry we were not able to process your request An internal server error occurred. Please refresh the page to try again.
Root Cause
Common causes for this error include:
Bookmarking a deep link in the Manager Portal (for example, https://manager.everbridge.net/dashboard) and using that bookmark to log in. Because this bookmark is linking to a deeper page within the application, an error is shown. The Everbridge Suite Manager Portal does not support the use of deeplinking.
Multiple Manager Portal tabs with different access levels (for example, one tab at the Account level and another at the Organization level). Switching between tabs that use different permission levels can create a stale or conflicting browser session and trigger an Error 500, even if you appear to be idle on the Home page.
Stale or corrupted browser data, such as cached content, cookies, or temporary files, or running an outdated or unsupported browser version. These can interfere with session handling and cause internal server errors even when the platform itself is operating normally.
Solution
If you're accessing the Manager Portal:
Change your bookmark to use https://manager.everbridge.net or https://manager.everbridge.eu, or (if applicable) your organization's SSO login URL (for example, https://manager.everbridge.net/saml/login/<org>), instead of deeper links like
/dashboard, as we don't support deeplinking.[1]Close extra Manager Portal tabs or ensure all open tabs use the same access level.
Clear your browser cache, cookies, and history; completely close and reopen the browser; ensure you are using a supported, up-to-date browser (Google Chrome is recommended); and, if the issue persists, try an Incognito/private browsing window or a different browser.[3][4]
If you're using the Member Portal:
This error occurs when Secure Messaging is enabled but the Mobile Push Alert delivery method isn't enabled. Enable Mobile Push Alert in your delivery methods settings.[2]
If the issue persists after enabling Mobile Push Alert, follow the same client-side troubleshooting used for Manager Portal access errors .[1][3][4]
General troubleshooting steps:
Clear your browser's cache and cookies[3]
Refresh the page
Try a different browser or incognito mode[4]
Ensure you're using a supported, up-to-date browser
Check system status:
Visit our status page at https://evbgcem.statuspage.io/ to see if there are any ongoing incidents affecting the platform.
Reference knowledge articles: