Problem

The Manager Portal page does not load correctly. This may include:

• Blank pages

• Slow loading time

• Continuous spinning wheel

• Error icons

• Server errors

Root Cause

A web browser cache that is full or corrupted can prevent the Manager Portal from loading. Other browser-related factors may also affect performance, including outdated browsers, browser extensions, or network connectivity issues.

Solution

As an initial troubleshooting step, clearing the browser cache is recommended before contacting Everbridge Technical Support. Documentation from the browser vendors below provides instructions for clearing cached data:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

NOTE: Everbridge does not endorse a specific web browser for use with Everbridge products.

If clearing the cache does not resolve the issue, perform the following additional troubleshooting steps:

1. Refresh the page.

2. Ensure the browser being used is supported and up to date.

3. Verify the internet connection is stable.

4. Restart the web browser.

5. Attempt to access the platform using a different web browser.

6. Check the Everbridge Status Page for any known incidents.

7. Confirm subscription to Everbridge service advisories for real-time updates.