Everbridge CEM: September 2024 Release Notes

The interface for the Add User and Update User pages has been optimized for a more modern feel, displaying general user information in a style more consistent with other pages of the Manager Portal. 

Some other minor improvements have been made, such as a folding display of control buttons and stricter permission control for cross-Organizational User management.​ 

This feature is free for all users and won't affect preexisting customers. 

Release Date: September 24 (EU), October 7 (US)

The Event Log report will now include changes made to Groups, making it easier for Account Administrators to investigate and troubleshoot issues related to Group edits. 

This feature is free for all customers and won't affect preexisting settings. 

Release Date: September 24 (EU), October 7 (US)

Users can now upload up to 100 devices simultaneously from the Safety Device Registration page by completing and uploading the provided CSV template. 

This feature is available to customers utilizing Safety Event API and Safety Devices registration, which are add-ons to Safety Connection and People Resilience packages.

Release Date: September 24 (EU), October 7 (US)

When a Risk and Destination Booking Alert is sent, in addition to the Country and Risk level, the travel manager and GSOC operators can now see the Segment Type, Arrival City, Arrival Date, and location as well as the Name, External ID, Record Type and PNR of the traveler.

This enhancement is free for all Travel Protector customers and won't affect preexisting settings. 

Release Date: September 24 (EU), October 7 (US)

The new Alert Management page provides an "inbox-style“, mobile-optimized interface to manage Alerts generated within your Organization. This provides a simpler way for GSOC operators to manage Alerts from outside of the VCC Operator Console. 

This feature is available for all CEM packages and won't affect preexisting settings. 

Release Date: October 8 (EU/US)

Roles with access to the Visual Command Center can now restrict visibility to specific Contact groups. This enhancement allows organizations to control which Roles have access to certain Contacts within the Visual Command Center and Alerts.

This enhancement is available with all CEM packages and won't affect preexisting settings. Click here to learn more. 

Release Date: Available Now

The Visual Command Operator Console has been enhanced to automatically update Contacts and non-building Asset Types based on zoom level, allowing users to see location updates to Contacts and Assets without refreshing or reloading the Operator Console. 

This enhancement is available to all CEM packages. See this article for more details on zoom-based refresh intervals. 

Release Date: Available Now

Mass Notification

Contact Event Logs

The Contact Management event log inconsistently displayed “uploadMethod” and “upload method” under the Entity Info field. System has been updated to always show load method.

• 557857

Mass Notification

User Management

Account Admin can't remove an Organization from "Flow Designer Access by Organization". 

• 562583

Mass Notification

User Management

Unable to create Users in an Everbridge Account.

• 565936​

• 565999​

• 566161​

• 566177

Mass Notification

User Management

"Edit User" fields changed in size.

• 565930

Mass Notification

User SSO

Unauthorized Access error occurs sporadically in multiple browsers.

• 550856​
• 555562​
• 556604

Mass Notification

Scheduling

Reminders are not being sent. 

• 528703​

• 559295

Member Portal

Edit Contacts

Users are able to modify the Country for phone numbers on the Member Portal when the Editable option is off.

• N/A

Visual Command Center

Export Shape as Area Filter

GDACS Risk Events and Alerts do not support the area filter functionality. 

• 553084

Visual Command Center

Export Area Filter to Report

An error occurs when exporting an asset report from VCC if more than five US counties are selected as area filters.

• 560618