EBS: Troubleshooting - Comprehensive Guide on Missing Weather Notifications

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Complete Guide for Troubleshooting Missing Weather Notifications

The purpose of this guide is to consolidate all the articles used to troubleshoot a National Weather Service alert that did not trigger a SMART Weather notification or the notification did not reach as many contacts as expected. 

  1. For the following steps, you will need to know the weather alert type (flood, severe thunderstorm, etc.), alert severity (watch, advisory, or warning),  expected alert time, and county name. It is helpful to have an iNWS alert from the National Weather Service. 

  2. Search for and identify the weather alert.
    See this article for instructions: 000065383 - Troubleshooting: Identifying Missing Weather Alerts

  3. Determine which Contacts should be selected by a given weather alert in Everbridge Suite.
    See this article for instructions: 000063973 - How to Determine Which Contacts Should Be Selected by a Given Weather Alert in Everbridge

  4. Ensure that the weather template conditions (New, Upgraded, Extension in Area, etc.)  currently enabled are set up to allow the missing alert to trigger.
    See this article for more information:  000063283 - SMARTWeather Settings Best Practices

  5. Ensure that the quiet period allows for the missing alert to trigger.
    See this article for more information: 0000063038 - Best Practices for Configuring an Everbridge Organization’s Weather Alert Subscriptions 

  6. Check the contact's quiet period.
    See this article for instructions: 000066531 - How to View and Edit a Contact’s Quiet Time for Automated Weather Alerts

Once you have checked all the steps above and still agree that an alert should have been triggered, please contact Everbridge Technical Support:
000063051 - How to Contact Everbridge Technical Support

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