Comprehensive Guide for Troubleshooting Missing Weather Notifications

The purpose of this guide is to consolidate all the articles used to troubleshoot a National Weather Service alert that did not trigger a SMART Weather notification or the notification did not reach as many contacts as expected. 

1. For the following steps, you will need to know the weather alert type (flood, severe thunderstorm, etc.), alert severity (watch, advisory, or warning),  expected alert time, and county name. It is helpful to have an iNWS alert from the National Weather Service. 

2. Search for and identify the weather alert. See knowledge article EBS: How to Identify Missing Weather Alerts for instructions.

3. Determine which Contacts should be selected by a given weather alert in Everbridge Suite.
   See knowledge article EBS: How to Determine Which Contacts Should Be Selected by a Given Weather Alert in Everbridge Suite for instructions.

4. Ensure that the weather template conditions (New, Upgraded, Extension in Area, etc.)  currently enabled are set up to allow the missing alert to trigger. See knowledge article EBS: SMARTWeather Settings Best Practices for more information.

5. Ensure that the quiet period allows for the missing alert to trigger. See knowledge article EBS: Best Practices for Configuring an Everbridge Organization’s Weather Alert Subscriptions for more information.

6. Check the contact's quiet period as described in knowledge article EBS: How to View and Edit a Contact’s Quiet Time for Automated Weather Alerts in Everbridge Suite

Once you have checked all the steps above and still agree that an alert should have been triggered, please contact Everbridge Technical Support.